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Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Extreme productivity with X1 mobility: executing your mobile strategy has never been easier! With ThinkPad X1 mobile devices, employees get the freedom to work anywhere with uncompromising performance. And, IT can ensure the devices are extremely secure, easy to maintain, and built to last. Get more details on the Lenovo X1 in this guide!
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lenovo, mobile technology, thinkpad x1, thinkpad x1 mobile, extreme productivity, mobile strategy, secure it, x1 mobility, lenovo x1
    
Lenovo and Intel®
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
ThinkCentre Tiny: Robust, flexible computing, where and when it matters for Higher Education We all love laptops, tablets, and mobile devices; but, sometimes Higher Education needs a powerful desktop that fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now.
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lenovo, higher education, thinkcentre, digital classroom, classroom technology, flexible computing
    
Lenovo and Intel®
Published By: Jamf     Published Date: Mar 29, 2018
If you’re anything like your peers, you are evaluating your education technology on an annual basis to determine if it’s time for a refresh. While most schools conduct their device refreshes during the summer because teachers, staff and students are not present, this timing can prove costly as the market is flooded with devices from schools doing the same thing. To help school districts re-think their technology spending to focus more on total cost of ownership and residual value, as opposed to upfront cost, we’ve partnered with Diamond Assets — a technology buyback company — to explain: • The true value and cost of iPad and Chromebook in education • When schools receive the most trade-in value for their technology • How to prepare for and execute technology refreshes
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Jamf
Published By: Carbonite     Published Date: Jul 18, 2018
With more and more employees spread around the globe, IT teams face a conundrum: how to secure an increasing amount of data traveling outside the network while preserving workforce productivity in an increasingly interconnected and global market. It’s up to IT decision-makers to protect and secure company data in a way that promotes user access without imposing overly restrictive or cumbersome device policies. When it comes to protecting data on laptops and mobile devices, several key factors are essential for today’s businesses:
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Carbonite
Published By: Adobe     Published Date: Sep 12, 2017
"Discover new strategies for creating, managing, and orchestrating cross-channel campaigns. Read our guide now to learn how you can: --Integrate processes and data for cross-channel campaign success --Create personalized, contextual campaigns across channels and devices --Leap ahead of the competition with authentic cross-channel experiences"
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Adobe
Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model. The more up to date the infrastructure, the more capable it is of supporting the scale and complexity of a changing application landscape. Current-generation applications must be supplemented and eventually supplanted with next-generation (also known as cloud-native) applications — each with very different infrastructure requirements. Keeping infrastructure up
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world. The latest generation of PowerEdge servers powered by Intel® Xeon® processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
When it comes to securing all the parts of a modern distributed network, endpoints remain the most vulnerable outlier. Mobility has brought a flood of different devices that cross in and out of enterprise networks on a daily basis. This public exposure, combined with inadequate traditional endpoint security and a high degree of user autonomy, makes these devices prime targets for malware infections and other forms of sophisticated attack that seek to exploit the broader organization. And threat actors are finding enormous success along these vectors. To stay competitive, most organizations are currently embracing digital transformation (DX)—including cloud services, smart Internet of Things (IoT) devices, and greater mobility. These adaptations provide organizations with faster and more seamless access to critical information, regardless of the device being used to access it. However, as distributed networks expand and become more difficult to manage, the endpoint remains a weak link i
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Fortinet EMEA
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Endpoint devices continue to be one of the favorite targets for cyberattacks. A successfully compromised laptop provides a foothold for a threat to move laterally and infect other endpoints within the organization. To address this critical vulnerability, security leaders must integrate endpoint security into their broader network security architecture. A deep connection between endpoint and network security offers key improvements to holistic enterprise protection. It provides risk-based visibility of all endpoint devices, establishes policy-based access controls, enables real-time threat intelligence sharing, and automates security responses and workflows for effective and efficient protection that conserves time and money.
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Fortinet EMEA
Published By: MobileIron     Published Date: Feb 17, 2015
Ready or not, the global mobility trend is forcing enterprises to enable a mobile workforce with business productivity tools on any device, regardless of the underlying operating system. As IT is quickly impacted by end-user technology decisions, enterprises can no longer ignore this reality, especially given the explosive global demand for mobile devices. This guide offers practical, step-by-step insight that can help any organization accelerate their journey to becoming a Mobile First enterprise by providing a detailed, best-practice deployment process and recommendations for finding the right enterprise mobility management (EMM) provider.
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mobile, enterprise, emm, mobile management
    
MobileIron
Published By: MobileIron     Published Date: Feb 17, 2015
Agent-based security solutions such as anti-virus software rely on controlling all processes on a system. This approach breaks in sandboxed environments as one process cannot control other aspects of the system. To secure mobile, IT has to replace traditional PC management tools with purpose-built enterprise mobility management (EMM) Platforms, designed to enable end-user productivity while securing apps, content and devices.
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mobile, open file architecture, mobileiron, security, sandboxed
    
MobileIron
Published By: MobileIron     Published Date: Mar 02, 2015
The Android platform has quickly established itself as a dominant mobile OS for consumers. However, enterprise IT has been slower to adopt Android broadly due to lack of Enterprise Mobility Management capabilities in Android and fragmentation. But the recent release of Android Lollipop reduces fragmentation and when combined with MobileIron enterprise mobility management (EMM) solutions, gives IT the tools needed to easily manage and secure apps and content on all types of Android devices. This will accelerate adoption of Android devices within the enterprise.
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android, apps, vpn, work, multiple devices, emm
    
MobileIron
Published By: Dell     Published Date: Nov 15, 2016
PCs have been the core productivity tool for organizations for years, but the workforce and technology trends are changing dramatically. With Windows 10, hypermobile employees, and increasing security threats, it’s more critical than ever for IT to understand how the latest PCs have evolved to tackle these challenges. Download this eGuide from Dell and Intel® to learn how… · Dell’s latest commercial notebooks, 2-in-1s, tablets and desktops are thinner, lighter, faster, and more beautiful than ever before · New PCs can increase productivity by up to 50% and reduce security concerns with built-in data protection software · Windows 10 will affect commercial organizations and how IT can plan for the next wave of PCs and devices
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upgrade, principled technologies, mobility, windows 10
    
Dell
Published By: Akamai Technologies     Published Date: Jun 14, 2018
"High-profile cyber attacks seem to occur almost daily in recent years. Clearly security threats are persistent and growing. While many organizations have adopted a defense-in-depth strategy — utilizing anti-virus protection, firewalls, intruder prevention systems, sandboxing, and secure web gateways — most IT departments still fail to explicitly protect the Domain Name System (DNS). This oversight leaves a massive gap in network defenses. But this infrastructure doesn’t have to be a vulnerability. Solutions that protect recursive DNS (rDNS) can serve as a simple and effective security control point for end users and devices on your network. Read this white paper to learn more about how rDNS is putting your enterprise at risk, why you need a security checkpoint at this infrastructural layer, how rDNS security solutio Read 5 Reasons Enterprises Need a New Access Model to learn about the fundamental changes enterprises need to make when providing access to their private applications.
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rdns, dns, anti-virus, security, network defense
    
Akamai Technologies
Published By: TIBCO Software GmbH     Published Date: Jan 22, 2019
The Internet of Things (IoT) didn’t just connect everything everywhere; It laid the groundwork for the next industrial revolution. Connected devices sending data was only one achievement of the IoT—but one that helped solve the problem of data spread across countless silos that was not collected because it was too voluminous and/or too expensive to analyze. Now, with advances in cloud computing and analytics, cheaper and more scalable factory solutions are available. This, in combination with the cost and size of sensors continuously being reduced, supplies the other achievement: the possibility for every organization to digitally transform. Using a Smart Factory system, all relevant data is aggregated, analyzed, and acted upon. Sensors, devices, people, and processes are part of a connected ecosystem providing: • Reduced downtime • Minimized surplus and defects • Deep insights • End-to-end real-time visibility
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TIBCO Software GmbH
Published By: Dell     Published Date: Jan 26, 2015
Infrastructure and operations leaders must create a strategy and budget to outfit workers with devices, software, and services to improve their productivity. Additionally, I&O leaders play a critical role in both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Read this Forrester Research report, offered compliments of Dell, for more information on strategies to devise the right technology fits for your organizational needs.
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dell, windows, workforce, customer facing technology, infrastructure, operations, software, productivity
    
Dell
Published By: Dell EMC     Published Date: Aug 06, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world.
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Dell EMC
Published By: Dell EMC     Published Date: Aug 17, 2018
Your mobile workforce needs devices that are both versatile and allow for higher productivity. Increasingly, that’s 2-in-1 devices, such as convertible notebooks or detachable tablets. IDC research shows that using Dell 2-in-1 devices, powered by Intel® processors, made people more productive while being less physically demanding and requiring less effort. Download the executive summary for highlights of the IDC study and to find out why people prefer using 2-in-1 devices over traditional laptops. Intel Inside®. Powerful Productivity Outside.
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Dell EMC
Published By: HPE     Published Date: Mar 23, 2015
If you’ve noticed more employees accessing the corporate network using their personally owned mobile devices, you’re not alone. Many employees are boosting their productivity by using their smartphones and tablets at work. Gone are the days of corporate IT departments dictating the types of mobile devices that could access the network. Bring your own device (BYOD) policies, while increasing employee satisfaction and productivity, are straining corporate networks. This white paper describes the limitations of legacy networks, especially for supporting BYOD. Understanding these limitations can pave the way for a successful BYOD management policy for campus and branch networks.
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corporate network, personal devices, smartphone, tablet, legacy networks, byod
    
HPE
Published By: HPE     Published Date: Mar 23, 2015
With new technologies, new opportunities often emerge, especially in business. The advent of innovations, such as social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Opportunities arising from the benefits of salesforce automation, business intelligence (BI), and customer relationship management (CRM) applications are providing new levels of insight, helping businesses acquire customers more efficiently and retain those customers longer. As a direct result, organizations that invest in better understanding potential customers are likely to see higher returns than those organizations that possess a more limited understanding of their customer base. Seeking the competitive advantage resulting from improved customer focus, IT organizations have increased investment in business intelligence and analytics and the underlying infrastructure to support those applications.
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HPE
Published By: Dell     Published Date: May 09, 2017
The workplace is changing and the one-size-fits-all approach to technology is changing along with it. As a result, your organization may need to rethink how to keep productivity high, promote collaboration, delight employees with the latest devices all while keeping IT within budget. This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready. Access the eGuide from Dell and Intel® and you will learn: • How the workplace and workforce is changing • What tools and solutions help IT go from maintenance to innovation • How innovation is changing notebooks, 2-in-1s, desktops and workstations • The latest Windows 10 features employees will be talking about • What you need to keep endpoints and data secure
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collaboration, it tools, it solutions, data security, endpoint security
    
Dell
Published By: Dell     Published Date: Dec 12, 2017
Selecting the best computing solutions within K-12 education can be a challenge with so many uses and options available. This use case guide takes into consideration the specific needs within K-12 education environments. Whether seeking the best fit devices for STEM labs, looking to create interactive learning spaces, or fulfilling the design needs of today’s interactive classrooms, the uses are varied and there is not a one size fits all approach. Download this guide to learn how the computing choices made can facilitate the teaching and learning environments via the Dell™ OptiPlex™ family of devices. Learn which solutions are recommended for different use cases within the K-12 education world.
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Dell
Published By: Dell     Published Date: Dec 12, 2017
Fast-moving employees demand access to people, programs and data from anywhere. Power up their productivity with greater portability and connectivity. Begin by downloading “On the go Professional,” a brief by Dell that uncovers the key needs around convenience, connectivity and access required by mobile professionals. The brief also covers technology recommendations for you to consider, such as the robust line of Dell Latitude and Venue devices powered by Intel®, to meet the preferences of your users. Take advantage of the solutions that maximize enterprise productivity and employee satisfaction today. Download the brief now!
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Dell
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