wfo

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Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys, networking, knowledge management, business technology
    
Genesys
Published By: Zebra Technologies     Published Date: May 03, 2018
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals. In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
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retail, mandate, shopper, vision, zebra, consumers
    
Zebra Technologies
Published By: NACR     Published Date: Feb 09, 2015
Do you know what the compliance issues are for your organization and the technology solutions you might consider? Download this guide to learn what you need to know.
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nacr, compliance, technology, technology solutions, regulations, software compliance – contact center, data security, customer security, hippa, biometrics, wfo, speech analytics, sarbanes-oxley, big data, telecommuting, remote agent, telemarketing, caller id, call recording, predictive dialers
    
NACR
Published By: Kaseya     Published Date: Mar 13, 2013
A holistic, forward-looking and flexible IT security strategy can help organizations avoid common pitfalls and meet security threats head on in a cost and time efficient manner.
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kaseya, it security, security threats, scott crawford, enterprise management associates, ema, disaster recovery, data protection, compliance, data security, business continuity, anti virus, anti spam, malware, endpoint security, risk management
    
Kaseya
Published By: Amazon Web Services     Published Date: Oct 12, 2018
Safeguarding your data is more important than ever. In today’s data-driven business landscape, companies are using their data to innovate, inform product improvements, and personalize services for their customers. The sheer volume of data collected for these purposes keeps growing, but the solutions available to organizations for processing and analyzing it become more efficient and intuitive every day. Reaching the right customers at the right time with the right offers has never been easier. With this newfound agility, however, comes new opportunities for vulnerability. With so much riding on the integrity of your data and the services that make it secure and available, it’s crucial to have a plan in place for unexpected events that can wipe out your physical IT environment or otherwise compromise data access. The potential for natural disasters, malicious software attacks, and other unforeseen events necessitates that companies implement a robust disaster recovery (DR) strategy to
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Amazon Web Services
Published By: Globalscape     Published Date: Aug 13, 2014
Mobile devices have offered organizations unparalleled access to information and a new level of flexibility in doing business. However, with this newfound freedom comes inherent risks and the danger of security breaches. This whitepaper discusses the growth of mobile devices in the workplace, inherent security issues in common file sharing services, and what organizations can do to enforce BYOD security policies without limiting the productivity of its employees.
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globalscape, mobile, business, byod, security, business technology
    
Globalscape
Published By: IBM     Published Date: Jul 12, 2012
Join EMA Managing Research Director Scott Crawford and IBM Director of Identity & Access Management Ravi Srinivasan for a discussion of the ways that a more expansive concept of identity intelligence is transforming the nature of information security
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information security, ema, ibm, business technology
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
A number of network security technologies have arisen that claim to be the "next generation" of network defense - but what does this concept actually mean? How is the threat landscape changing the way we think about and deploy network security solutions? Scott Crawford, Managing Research Director, Security and Risk Management at EMA Research provides insight into what we can expect in the area of network security and how to leverage new technologies to meet today's security challenges in light of other considerations such as overall complexity and performance.
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network security, threat landscape, network security solutions, network defense, security challenges, it management, business technology
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
A number of network security technologies have arisen that claim to be the "next generation" of network defense - but what does this concept actually mean? How is the threat landscape changing the way we think about and deploy network security solutions? Scott Crawford, Managing Research Director, Security and Risk Management at EMA Research provides insight into what we can expect in the area of network security and how to leverage new technologies to meet today's security challenges in light of other considerations such as overall complexity and peformance.
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data security, ibm, risk management, network security, security threat, networking, it management, knowledge management, data management
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
Driven by demands to unify and extend protection across a broad spectrum of threats, EMA sees in this trend the rise of Converged Network Security (CNS) systems that integrate a wide range of capabilities and break down silos in network defense more than ever before. Scott Crawford, Managing Research Director, Security and Risk Management at EMA Research highlights specific examples of the ways in which these converged security systems put today’s more advanced capabilities to work in practical application. The IBM Security Network Protection XGS 5000 is profiled as an example of this trend, delivering not only intelligence driven, application aware defense against a variety of threats, but also the extensibility required to equip today’s organizations to confront whatever may come tomorrow.
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data security, ibm, converged network security, security risk, networking, it management, knowledge management, data management
    
IBM
Published By: VMS     Published Date: Jul 31, 2009
In the times of increased awareness and integrated communication across channels, it is crucial to understand correlation between the advertising spend and the PR that surrounds your brand. This report sheds new light on the impact of earned and paid media on the effectiveness of paid advertising.
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vms, economy, measurement strategies, budget, pr objective, objective, smart media, share, radio monitoring, proof of performance, realtime monitoring, artificial intelligence, human analysis, opportunities to see, ots, metrics, benchmark, proof of performance, communications, vantage
    
VMS
Published By: Villanova     Published Date: Aug 21, 2009
Earned value (EV) has grown in popularity over the last several years. With 76% of IT projects failing (Crawford, 2002), project management and control systems must be implemented to ensure IT project success.  Learn how EV links to the work breakdown structure (WBS) the schedule and the budget.
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project management, employee performance, budget, project success, villanova, it management
    
Villanova
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan.
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workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence
    
Interactive Intelligence
Published By: Eloqua     Published Date: Nov 20, 2013
Faced with an uncertain economy the manufacturing sector needs to gain newfound momentum. That’s why smart companies are automating lead management in the channel to widen their sales network.
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oracle, lead management, eloqua, marketing automation, crm, lead integrations
    
Eloqua
Published By: Zebra Technologies     Published Date: May 02, 2018
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals. In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
Tags : 
retail, mandate, shopper, vision, zebra, consumers
    
Zebra Technologies
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