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Published By: Blue Prism     Published Date: Mar 28, 2019
Robotic process automation describes the use of technology to automate tasks that are traditionally done by a human being. The technology itself mimics an end user by simulating user actions such as navigating within an application or entering data into forms according to a set of rules. RPA is often used to automate routine administrative tasks that typically require a human being to interact with multiple systems, but RPA technology is evolving to support the automation of increasingly sophisticated processes at scale within enterprise architectures rather than on the desktop. Over the past two years, RPA has been adopted by a number of business process outsourcing (BPO) providers and a growing number of end-user organizations are now deploying the technology themselves to create “virtual workforces” of robotic workers.
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Blue Prism
Published By: ttec     Published Date: Jul 24, 2019
The pace of automation in the contact center is accelerating as it moves from IVR and routing to artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care. Simple, repetitive tasks don’t need a person to do them anymore. Chatbots and self-service knowledgebases put the control in customers’ hands to resolve their own issues quickly. Information from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI and ML to improve their business.
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ttec
Published By: Citrix NetScaler     Published Date: May 06, 2013
The Mobile future is here now and a network infrastructure that supports mobile initiatives needs to be flexible and scalable, while delivering uncompromised performance and security. With Citrix XenMobile MDM and Citrix NetScaler, IT can address the full range of enterprise mobility requirements. Here’s a guide to help ensure your enterprise mobile workers are empowered with the full mobility their work requires as well as the ability to use the device of their choice. Take advantage of a complete, robust platform that addresses the full range of mobile business requirements—simply and securely.
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citrix xenmobile, citrix netscaler, mobility, delivery enterprise mobility, citrix, mobility, knowledge management
    
Citrix NetScaler
Published By: Brocade     Published Date: Sep 07, 2010
The emerging IP-centric Session Initiation Protocol (SIP) will be essential, allowing the creation of more sophisticated web-enabled communication and collaboration tools which benefit office, mobile and home workers.
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brocade, ip networking, computerworld uk, ip-centric session initiation protocol, sip
    
Brocade
Published By: ForUsAll     Published Date: Jun 18, 2018
While the real cost of losing an employee is difficult to measure and can vary widely depending on job complexity, one study by the Center for American Progress found that turnover for workers earning less than $50,000 annually cost 21% of their annual salary. With the U.S. economy nearing full employment, competition for talent is getting fierce, which means that attracting and retaining quality talent is now more important than ever. Luckily, there are affordable ways to make your company more competitive at attracting and retaining talent. Offering higher quality, affordable, comprehensive benefits has never been more important. And one of the most important and affordable benefits that you can improve is your company’s 401(k). But just how does one turn their 401(k) into a powerful recruiting and retention tool? In this White Paper, we’ll walk you through five strategies that forward-thinking companies are already using to turn their 401(k)s into strategic business drivers that att
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ForUsAll
Published By: F5 Networks Inc     Published Date: Jan 03, 2014
In today's cloud-based, mobile IT world, the need for security is rapidly growing. As enterprises continue to depend on the cloud for delivery of applications and more workers are using multiple types of devices to access those applications, the need to control who has access to what is also growing. This Technology Spotlight discusses the challenges of cloud identity access management and provides guidance on which IAM architectural solutions would benefit your business.
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security, cloud, application delivery, authentication, access control, application security, silos, password fatigue, iam
    
F5 Networks Inc
Published By: NaviSite     Published Date: Sep 02, 2014
This whitepaper explores the reasons behind changing traditional desktop computing strategies, why cloud-hosted virtual desktops are a compelling solution for many businesses and how to leverage cliud-hosted desktops for windows 7 migrations, mobile and departmental workers, and disaster recovery scenarios.
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virtual desktops, cloud hosted virtual desktops, navisite
    
NaviSite
Published By: ClickExpress     Published Date: May 01, 2013
Download this white paper to gain insight from the research firm IDC which predicts that some 1.2 billion workers will be using mobile enterprise tools by 2011, representing roughly a third of the total global workforce (February 2010). Some of these people are almost exclusively mobile, whereas some will only occasionally use mobile enterprise tools. Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility.
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mobile, solution, deploy, enterprise, global workforce, scalability, integration, device selection, wireless communication
    
ClickExpress
Published By: ClickExpress     Published Date: May 01, 2013
We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience—and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience. This paper not only outlines five things that field workers hate, but also gives you simple, actionable suggestions on how to fix them using mobility solutions. After all, happy workers lead to greater productivity, better service and a better customer experience—and that’s the bottom line.
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service, field workers, industry, customer, experience, fix, mobility, solutions, productivity
    
ClickExpress
Published By: IBM APAC     Published Date: May 12, 2017
With these facts in mind, the need to help different age groups work well together is clear. Younger generations have fundamentally different views about work and the world in general, which can be problematic when they’re expected to work alongside older workers. You must find ways to bridge the gaps between generations, while empowering individual generations to work in the manner that best suits them. Read on to learn more.
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workplace, mobile workplace, mobile environment, remote working, workplace environment, digital transformation
    
IBM APAC
Published By: Pivotal CRM     Published Date: Dec 21, 2007
In this paper, learn how with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increases sales, and reduces costs.
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information worker, crm, microsoft, office, customer relationship management, user adoption, information management, data management, information overload, productivity, integration, pivotal, pivotal crm, quinstreet
    
Pivotal CRM
Published By: Microsoft Windows Phone     Published Date: Feb 05, 2010
In this e-Guide, we recap Windows Mobile OS's evolution and look at the wide array of Windows Mobile-powered devices available to untethered today's workforces. We'll explore where and why Windows Mobile OS devices are used to support a wide range of mobile apps, from vertical business automation to knowledge worker access.
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microsoft, windows mobile 6.5, mobile apps, smartphone, mobile worker, wince, business applications
    
Microsoft Windows Phone
Published By: Microsoft Windows Phone     Published Date: Feb 08, 2010
How Windows Phones Combine Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment. This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.
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microsoft windows phones, unified communications, security, mobile worker, smartphone, business intelligence, corporate social network
    
Microsoft Windows Phone
Published By: Citrix Systems     Published Date: Feb 27, 2014
Android, iOS and Windows tablets and smartphones play an increasing role in enterprise computing, providing new flexibility and mobility for workers and IT—but creating new challenges around security. This paper describes these issues and explains how they can be addressed effectively with Citrix BYOD solutions.
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citrix, apple, android, byod, tablet, mobile, citrix byod, microsoft windows tablets, it management
    
Citrix Systems
Published By: Citrix Systems     Published Date: Apr 15, 2015
IT professionals are rethinking remote access strategies to enable a mobile workforce. Whether they are in the office or on the road, people need secure remote access that’s simple to use, so they can be productive from anywhere. Empower your mobile workers with the right level of access to Windows® apps and data, using a solution that IT can trust. Used by more than 100 million people worldwide in organizations of all sizes, Citrix XenApp is the proven solution for secure remote access.
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citrix, desktop virtualization, efficiency, virtualization, mobile computing, security, compliance, application security
    
Citrix Systems
Published By: Citrix Systems     Published Date: Apr 15, 2016
Citrix XenApp is the industry-leading solution for virtual application delivery, providing Windows apps to workers on any device, anywhere. See why it’s the top choice for today’s enterprises.
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citrix xenapp, virtual application delivery, best practices, business technology
    
Citrix Systems
Published By: LogMeIn     Published Date: Apr 24, 2014
A Harvard Business Report providing an insight into how smart knowledge workers delegate tasks - or eliminate them all together
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knowledge, time management, delegation, smart working
    
LogMeIn
Published By: CDW     Published Date: Oct 10, 2013
Let CDW’s Total Mobility Management experts help address your mobility needs with the right mix of solutions, services and support.
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managed mobility, mobility management, support services, cdw, solution architects, managed mdm services, mdm administration, help desk, mobile solutions, airwatch, mobileiron, mobile workers, smart phones, business technology
    
CDW
Published By: BMC Software     Published Date: May 19, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, it management, knowledge management
    
BMC Software
Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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customer, cloud technology, internal, productivity, networking, it management
    
BMC Software
Published By: Cisco     Published Date: May 15, 2015
The value proposition of unified communications and collaboration (UC&C) is multidimensional. UC&C empowers workers to streamline the collaborative process, raising productivity to new heights, enables individuals to collaborate in real time with coworkers, partners, customers and suppliers in different parts of the globe, and can significantly reduce communications costs.
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collaboration, hosting, roi, cost, ucc, cisco
    
Cisco
Published By: RingCentral     Published Date: Jan 13, 2015
The world of work is changing. Not so long ago, most employees reported to a “desk job” in an office, and companies recruited talent locally. Businesses now recognize that to compete in an increasingly uncertain economy—and to attract skilled workers—they need to become more flexible, particularly about where employees work.
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cloud, phone, it-leaders, mobile, mobile workforce, pbx
    
RingCentral
Published By: Tharpe Robbins     Published Date: Jun 23, 2014
Do you recall the commercial a cellular provider once ran a that displayed cellular-connection “bars” above people’s heads to indicate the signal strength of the connection? Maybe that’s the way we can all look at employee engagement. Employee engagement is measurable, and we call that engagement signal strength (ESS). It’s not a static score, but a dynamic measurement that may change every day depending on what happens at work with a co-worker or supervisor, or at even home. This white paper from TharpeRobbins explains how you can understand your ESS and increase it with smart solutions.
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employee engagement, rewards, awards, recognition, performance recognition, length of service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: CEB     Published Date: Jul 01, 2014
Employee engagement is necessary but not sufficient in achieving your company’s key business priorities. Learn how to ensure workers are engaged and aligned with your organization's strategy, and agile enough to create and sustain advantage in an ever-changing marketplace.
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new work environment, agility, engagement, alignment, organization, strategy, marketplace, it management
    
CEB
Published By: Polycom     Published Date: Dec 18, 2017
The traditional office space is dead. Chased out by the combining forces of mobility, millennials, and modernity, the advent of collaborative technology and the always connected worker have led to a brave new world of shared, open spaces. Studies show that up to 82% of knowledge workers feel they need to collaborate with others throughout the day to get work done. Yet, according to an IBM study, 78% say they struggle to effectively connect their workplace and help people collaborate—either virtually or face-to-face1. Why? The answer is not all collaboration is alike. Download this report to get the latest trends in office space utilization and find out about the three main types of collaboration and how they need to be supported differently in the work environment. The office may be shrinking, but it’s not going away anytime soon. If anything, the rising demand for more teamwork and collaboration makes the configuration of workspaces more important than ever.
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shared office spaces, collaboration, polycom, realpresence centro, transforming workspaces, video conferencing, huddle rooms
    
Polycom
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