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Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
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modern customer, contact center, customer engagement, branding
    
8x8 Inc.
Published By: Abacus Labs     Published Date: Jan 11, 2019
Artificial intelligence is no longer the stuff of science fiction. Led by advances being made in academia and Silicon Valley, computing power is growing at an unprecedented and accelerating rate. As AI becomes more prevalent in finance software, the question facing you, the finance leader, isn’t whether it will change your job, but how to prepare for its arrival. This paper is a primer designed to help you develop an AI strategy for your finance team. You’ll understand key concepts about this revolutionary technology, including how it works, why finance specifically stands to benefit, and how to apply AI in a way that returns the most value to your team.
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Abacus Labs
Published By: Adecco     Published Date: Sep 27, 2017
With the unemployment average decreasing across the nation and new jobs continually evolving, long-term growth projections are promising for the IT industry. As the tech industry booms, so does the tech job market. We took a deep dive into the latest annual job market data from Bureau of Labor Statistics to better understand how both the nation and the IT sector advanced and what this means for the future of tech.
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Adecco
Published By: Adecco     Published Date: Oct 02, 2017
Finding and retaining top talent is no easy task. The national unemployment rate is just about as low as it has been in almost a decade and job seekers are being more particular about where they want to work — and for how much money. In this “candidates’ market,” you need every advantage you can get. With that in mind, we hope the data in our 2018 Salary Guide will help you recruit, retain and pay employees at all levels — and win the competition for top talent.
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Adecco
Published By: Adecco     Published Date: Oct 05, 2017
To hire and retain top talent in today’s ultra competitive job market, you need accurate salary data. As the economy recovers and the unemployment rate declines, job seekers can be more selective—which often means waiting for the right salary. Although benefits, career paths, cultural fit, vacation time and work-life balance still matter, salary remains the most important factor to job seekers. In fact, two thirds of the respondents in Workforce 2020, an Oxford Economics and SAP SE study, said compensation matters most. Our Salary Guide helps you have more informed salary discussions and put together competitive compensation packages—the key to hiring and retaining the best talent.
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Adecco
Published By: Adobe     Published Date: Nov 09, 2017
Differentiation through customer experience. That’s the number one way retailers who answered Econsultancy’s Digital Trends report plan to compete this year. And many think mobile and virtual and augmented reality (VR and AR) devices are the tools to help get the job done. Read the Econsultancy report, Digital Intelligence Briefing: 2017 Digital Trends in Retail, and learn: How retailers around the world rate their digital experience abilities Where they’ll prioritize digital investments, and why mobile tops the list Why they said VR and AR are the most exciting engagement strategies
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Adobe
Published By: Adobe     Published Date: Dec 07, 2017
As a creative leader, your job involves a lot more than bringing concepts to life. You’ve got a team to manage, and a pile of clients to keep happy. You’ve got content to ideate, assets to build, and campaigns to manage— and it all needs to be delivered on time and on brand. Ideally, your team would concept and shoot every asset to perfectly merge imagery and message for every deliverable. But business deadlines and budgets don’t always allow time for careful creativity—and 62 percent of creative marketers say creating original imagery requires time and effort their team can’t afford.
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Adobe
Published By: Adobe_Edelman     Published Date: Jun 07, 2017
With the explosion of touch points and ways to communicate, the public today is more connected than ever before with the government. The transformation for your own agency can begin right now. We’ve created this roadmap for understanding what best practices exist and how we can surprise and delight your users with new digital services. You’ll also learn new strategies to help put your agency on the path to digital transformation, as well as practical tips for getting the job done.
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adobe, customer experience, mobile-friendly service, digital growth, public sector
    
Adobe_Edelman
Published By: ADP     Published Date: Jun 09, 2017
The first step begins with envisioning your perfect employee. By the end of Part One you’ll know what role they’ll play in your business, as well as the skills and attributes that qualify them for the job.
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hiring, guide, steps, employee, adp
    
ADP
Published By: ADP     Published Date: Jun 09, 2017
One of the most powerful ways to save time – and to defuse a potential payroll time bomb – is by automating tasks to help simplify your job. When you do, you can benefit from time-savings, greater accuracy and improved compliance.
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time, errors, payroll, simplify, adp
    
ADP
Published By: ADP     Published Date: Aug 28, 2017
Does your company rely on an ad hoc HR manager, an owner or other employee who takes on HR responsibilities in addition to their “day job?” View the SlideShare and learn how releasing the burden of ad hoc HR management can free you up to do more by doing less.
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ADP
Published By: ADP     Published Date: Aug 28, 2017
Many small businesses rely on owners and other employees to take on HR responsibilities in addition to their “day jobs,” a role we call the ad hoc HR manager (aHRM). Although a common practice, using an aHRM can present unforeseen risks. Read the complete guide to risky ad hoc HR management to find out more.
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ADP
Published By: Agile     Published Date: Jan 24, 2011
This paper explains the current environment IT organizations are faced with in terms of hiring and retaining top talent, and provides four hiring strategies technology leaders must consider to remain competitive.
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it staffing, it recruitment, hiring top talent, it jobs, high-demand it skills
    
Agile
Published By: Akamai Technologies     Published Date: May 08, 2017
We are coming to expect quality video in all our digital experiences – from online shopping to on the job training. However, as video technology has become more ubiquitous, it has also become more complex. To deliver a quality experience to users, regardless of their device and connectivity, you need a holistic video strategy. We’ve tapped into our experience to present the top issues you must address to ensure a successful online video strategy. Download now to learn more!
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device management, data solutions, system solutions, data breach, mobile management
    
Akamai Technologies
Published By: Anaplan     Published Date: Mar 05, 2015
FP&A is a crucial component of the CFO’s job, but it is often frustratingly ineffective. As a result, many organisations use the data produced by finance only for compliance; their strategic decision making remains uninfluenced by it. However, the emergence of sophisticated software solutions has created new opportunities for CFOs to turn FP&A into the strategic exercise it ought to be.
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consolidation, planning, survey, performance, sales, audience, finance, strategic exercise, compliance, software soliutions, knowledge management, business technology
    
Anaplan
Published By: Apple Corporation     Published Date: Nov 07, 2014
Join Apple Business Experts for a free on-demand online seminar focused on progressive IT. Learn about a new way to work where IT empowers employees with the very best tools, technologies, and apps to do their jobs. Register now
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apple, progressive it, ipad, iphone, new it, networking, it management, knowledge management, business technology
    
Apple Corporation
Published By: Apple Corporation     Published Date: Jul 30, 2014
Join Apple Business Experts for a free on-demand online seminar focused on progressive IT. Learn about a new way to work where IT empowers employees with the very best tools, technologies, and apps to do their jobs. Register now.
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apple, progressive it, ipad, iphone, new it, it management, knowledge management, business technology
    
Apple Corporation
Published By: AppNeta     Published Date: Oct 28, 2013
Performance for end users is the metric by which most businesses judge their web applications’ performance: is the responsiveness of the application an asset or a liability to the business? Studies show that users are growing more and more demanding, while average page-loads are getting bigger and bigger. Combine that with frequent releases and cross-business updates, and pretty soon the optimization job is never quite done.
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appneta, application performance, rum, real user monitoring, synthetic monitoring, optimization, application performance management, apm, application operations, synthetic transaction monitoring, javascript, css, ajax, infastructure monitoring, transaction tracing, customer satisfaction, business technology
    
AppNeta
Published By: ArborNetworks     Published Date: Feb 12, 2016
Ask any cybersecurity professional and she’ll tell you that her job is getting increasingly difficult. Why? Most will point to a combination of the dangerous threat landscape, IT complexity, and their overwhelming workload. These issues are driving a major transition in enterprise security. Large organizations must move beyond a threat prevention mentality to become proactive cyber-¬-attack “hunters” that constantly monitor their networks for signs of trouble. This shift to proactive hunting will require new technologies that collect, process, and analyze massive amounts of security data, offer intelligent security analytics for real-¬-time incident detection, integrate threat intelligence to align suspicious internal activities with external threats, and provide analysts with the right data analytics features to query and manipulate data for historical investigations.
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arbor networks, enterprise, cyber attack, network, data, business technology
    
ArborNetworks
Published By: Ariba     Published Date: Apr 14, 2011
What will your job look like in five or ten years? Ever wonder? We do. So we asked some seasoned and visionary leaders for their predictions about the future of procurement, 10 years down the road.
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ariba, procurement
    
Ariba
Published By: ASG Software Solutions     Published Date: Nov 05, 2009
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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asg, cmdb, bsm, itil, bsm, metacmdb, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application
    
ASG Software Solutions
Published By: AT&T     Published Date: Jun 30, 2008
In 2000, ICEE began to scrutinize the inefficiencies they found in the ICEE machine repair process. With so many field technicians servicing so many machines, streamlining the process would be no small feat. The company's existing paper-based system required that field technicians fill out paper work orders at the end of each job. One copy was given to the customer, one was filed at the regional office, and another was sent to headquarters in Ontario. This left a long, inefficient and error-prone paper trail.
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wireless, field technicians, repair, mobile service, service, on-site repair, on-site service, wireless data systems, field service, field service automation, at&t, att
    
AT&T
Published By: Attachmate     Published Date: Jul 09, 2013
Is your file transfer system keeping up with growing trading-partner requirements? Can it accommodate multiple platforms, protocols, and security standards? Can it successfully deliver large files, to the right person, on time? If uncertainty is part of your daily routine, you need to see this video.
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download ftp program, secure ftp, secure large file transfer, managed file transfer, ftp automation, managed ftp reflection ftp client, file transfer software, file transfer management, ftp client security, secure dropbox alternatives, enterprise file sharing, enterprise file sharing, automated secure file transfer, automated file transfer, file transfer automation, secure file transfer automation, alternatives to cloud file transfer, secure ftp software, secure ftp automation, storage
    
Attachmate
Published By: Autodesk     Published Date: May 22, 2017
The future of making things is here, and it is complex. Engineering leaders are under constant and growing pressure to find more innovative solutions for increasingly demanding customers in the context of an extremely competitive global market.
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additive manufacturing, generative design, simulation, high-speed manufacturing, smart manufacturing, enhanced customization, innovation, rapid prototyping, sustainable operation, cam, high-speed machining, tooling, job shop
    
Autodesk
Published By: Autodesk     Published Date: May 22, 2017
Industrial applications of additive manufacturing are expanding across many industries, driven by rapidly improving capabilities and economics
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additive manufacturing, generative design, simulation, high-speed manufacturing, smart manufacturing, enhanced customization, innovation, rapid prototyping, sustainable operation, cam, high-speed machining, tooling, job shop
    
Autodesk
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