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Published By: Evariant     Published Date: Sep 07, 2016
The physician liaison position is a relatively new one for most health systems, but individuals hired as physician liaisons are being held accountable for facilitating impactful, fast change. Where marketing drives incremental revenues by targeting patients and consumers (non-patients), physician liaisons drive incremental revenues by cultivating relationships with physicians and improving referral behavior.
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evariant, physician liaison, hospital, physician alignment
    
Evariant
Published By: Evariant     Published Date: Sep 07, 2016
Many hospital Chief Marketing Officers continue to debate whether their institution should transform their traditional marketing campaigns and embrace digital marketing. If you are in doubt as to whether digital marketing is important to your success and the success of your hospital, look at the countless articles, white papers, and blogs that have been published over the past several years that talk to the use of the internet and web-based services by patients and consumers. Here are a few of the latest examples from Pew Research Center’s Health Fact Sheet (
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evariant, hospital, patient engagement, digital marketing
    
Evariant
Published By: Evariant     Published Date: Nov 14, 2016
Changing healthcare market forces, such as value-based care models, consolidation, and payer mix erosion, have propagated declining margins and fueled hyper-competition among healthcare organizations vying for market share. In this new world, determining effective patient engagement strategies has become paramount for hospitals and health systems as they strive to acquire, retain, and re-activate patients, and, ultimately, drive revenue. Now, more than ever, it is critical that healthcare organizations create and maintain positive, lasting relationships with their patients, both current and prospective, working to attract them into their network and keep them there.
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healthcare crm, ehr, healthcare technology, marketing, patient acquisition, patient engagement
    
Evariant
Published By: Evariant     Published Date: Apr 03, 2017
Health systems must capitalize on every patient and consumer interaction—from fielding the first inquiry to actively supporting proactive health, ongoing care, and recovery—to achieve a “trusted provider” status in the eyes of consumers and patients. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn why sophisticated health systems are transforming yesterday’s call center into tomorrow’s engagement center.
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patient engagement, call center, improved care continum
    
Evariant
Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Jul 02, 2018
When call center agents don’t have access to an EMR, consumer demographic, sociological and other data, nor an understanding of marketing campaigns, agents are inefficient, reactive and unable to personalize interactions with patients and consumers. The disjointed call center experience harms the health system’s ability to find, guide, and keep patients for life. The call center is often the first touch for many prospective healthcare customers, and Scripps Health recognized these challenges. They made the pivot from call center as cost center to strategic lynch pin in their patient experience strategy. Call center agents are now delivering a world-class patient experience as they provide physician referrals, take class registrations, and serve as a clearing house for general information . An added bonus of the shift is they can now integrate outbound calling into campaign efforts, and measure the full impact of marketing efforts and strengthen marketing’s ROI. Get your free copy of
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call center, conversions, health, proactive
    
Evariant
Published By: Evariant     Published Date: Jul 02, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Evariant     Published Date: Nov 08, 2018
Healthcare CRM allow marketers to implement precision marketing techniques to target patients most likely to need a service, align to and improve the patient journey, and engage patients to drive loyalty and retention. Every hospital and healthcare system benefits from a correctly implemented CRM solution as it helps organizations build engaged and loyal audiences. Download this guide to learn to improve your marketing engine through the use of a healthcare CRM.
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healthcare crm, patient acquisition, precision marketing, healthcare consumer data
    
Evariant
Published By: Evariant     Published Date: Nov 08, 2018
Many healthcare executives initially looked to their HER/EMR systems and patient portals to engage patients. But these technologies are not the complete solution. This eBook explores what your enterprise tech stack needs to look like to properly find, guide and keep patients for life through meaningful engagement.
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patient engagement, patient loyalty, patient retention, healthcare crm, electronic medical records
    
Evariant
Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
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patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Extreme Networks     Published Date: Sep 26, 2014
Les établissements hospitaliers sont aujourd’hui soumis à des pressions financières et techniques pour améliorer le traitement du patient et augmenter leur productivité. Un réseau filaire et Wi-Fi hautement sécurité et fiable est le minima requis pour supporter les données, la voix, la vidéo et les équipements et les applications métiers. Mais comment garantir continuité de service et connectivité Wi-Fi pervasive pour supporter ces éléments clés au meilleur coût ? Ce livre blanc vous guide grâce aux témoignages de professionnels de l’IT au sein de grands établissements hospitaliers. Ils y expliquent comment ils ont relevé le challenge de la mobilité en garantissant la sécurité de leurs patients.
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extreme networks, wifi, byod, réseau sans fil, réseau hôpitaux, mobilité, réseau, purview, santé, networking
    
Extreme Networks
Published By: Fitbit     Published Date: Jan 28, 2019
Amid the shift to value-based care, reducing the burden of chronic disease is one of the biggest challenges facing the health care field today. This widely sought-after goal is beset by significant obstacles. A big part of the problem is lack of patient engagement, or patients not being adequately involved in care decisions and follow-up care.
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Fitbit
Published By: Fujitsu Healthcare     Published Date: Nov 04, 2013
Dr. Scott Boden, Professor of Orthopaedic Surgery and Director of the Emory Orthopaedics & Spine Center, has a deep understanding of what it takes to run a successful medical practice that provides optimal patient care in today’s complex health care environment. A lauded physician and researcher–he discovered a gene that triggers human bone growth–Dr.Boden gained this insight while treating thousands of patients each year. Creating a highly efficient, consistent, and cost-effective way to evaluate and treat patients is, according to Dr. Boden, central to success. He also places a high priority on gathering comprehensive data on patient outcomes, while easing the burden of medical documentation.
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improving efficiency, enhancing patient care, best practices, successful medical care, data collection of patient outcomes, medical documentation
    
Fujitsu Healthcare
Published By: GE Healthcare     Published Date: Feb 23, 2015
A strong healthcare cloud platform enables seamless communication among clinicians, patients, administrators, and medical equipment to create a dynamic and flexible care network.
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cloud integrated solution platform, disater recovery, cloud store, cloud archive, cloud vna, dicom cloud storage
    
GE Healthcare
Published By: GE Healthcare     Published Date: Jun 09, 2015
A strong healthcare cloud platform enables seamless communication among clinicians, patients, administrators, and medical equipment to create a dynamic and flexible care network.
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healthcare, cloud-based integrated solutions, dynamic care network, modernization, cloud technology, cloud-centric healthcare technology
    
GE Healthcare
Published By: GE Healthcare     Published Date: Aug 27, 2015
Children’s Mercy is not only one of the nation’s top pediatric medical centers, they have a strategy that improves organizational profitability in the face of constant change – all while delivering world-class care for their patients. Children’s Mercy accomplished what many have tried: integrating hospital and ambulatory revenue cycle activities with complete integration of all processes on a single IT platform.
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centricity business, financial management, revenue cycle, hospital billing, hospital finance, patient billing, rcm, episodic payment, accountable care, icd-10, healthcare reform, shared savings, capitation, payment reform, risk based contracting, hospital consolidation, [mjm] claims, denials, cost to collect, patient accounting
    
GE Healthcare
Published By: Great Bay Software     Published Date: Jan 04, 2018
Protecting patients, their PHI and your organizational data is mission critical. With almost 15 network connected IoMT devices per bed having an accurate inventroy, minimizing cybersecurity risks, protecting patients & their PHI data is critical.
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iomt, iomt security, medical device security
    
Great Bay Software
Published By: Hayes, Inc.     Published Date: Jul 27, 2016
Hospitals and health systems are scrutinizing costs and being forced to make tough decisions affecting patients and their own financial status.Health technology acquisition, standardization, and utilization decisions are becoming ever more important as the costs associated with making wrong decisions continue to escalate. With the array of new technologies clamoring for attention, utilizing evidence is the foundation for meaningful decisions.
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hospitals, health systems, technology acquisition, standardization, healthcare
    
Hayes, Inc.
Published By: Health O Meter     Published Date: Mar 08, 2016
When was the last time you really thought about your hospital’s scales? Most patients will step on a scale as part of their hospital visit. Caregivers record weight to track health, measure fluid retention, or calculate medication dosages. While many scales function well, overlooking your hospital’s scales can be costly.
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asset management, hospital products, cost optimization, product management
    
Health O Meter
Published By: HireRight     Published Date: May 01, 2013
Do no harm and help heal are some of the top responsibilities for health care providers. The first step in meeting these requirements is to make sure your employees are worthy of your trust and that of your patients. Background screening is required by law for health care providers in many instances. In all instances, failure to properly screen health care employees can have serious business and financial consequences. This industry brief outlines the risks that arise from bad hires and how careful background screening can help mitigate those risks.
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background screening, health care providers, responsibilities, hireright, risks of bad hires
    
HireRight
Published By: HP-Intel®     Published Date: Oct 03, 2012
Selecting the right EHR for the Life of your Practice and Your Patients
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ehr, healthcare, management
    
HP-Intel®
Published By: HP-Intel®     Published Date: Jul 19, 2013
Balancing the Scales: Selecting the Right EHR for the Life of Your Practice and Your Patients.
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intel, healthcare, ehr, justin barnes, electronic health record association, business technology
    
HP-Intel®
Published By: Hyland Software     Published Date: Jun 16, 2016
Fueled by new technologies, expanding regulations and greater patient expectations, there’s a clinical content gold rush in the healthcare market. Sources and types of clinical content grow at an exponential rate and through increasingly refined input methods, including voice and improved OCR, clinicians capture more unstructured information about their patients than ever before. Making all clinically relevant content available together, in one place seems like a simple request. Must the response be so complex?
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healthcare, technology, solutions, best practices, business management, process management, analytics, content management
    
Hyland Software
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