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Published By: SundaySky     Published Date: Mar 06, 2018
Card members at this consumer retail bank, enjoy a large variety of products and services. The bank offers standard banking transactions, credit cards, insurance, and investment products. After the 2008 financial crisis, the bank experienced a sharp decline in overall customer satisfaction, and also learned that its customers were more empowered than before. In order to adapt, the bank adopted a customer-centric approach by introducting: • A new customer motto: “Know me, value me, make it easy for me, and protect me” • A new core initiative is to always teach digital first • An understanding that customers are serviced on the digital channels they prefer to use SundaySky SmartVideo enables the bank to take a strategic approach to enhancing the customer engagement process with personalized video experiences that welcome new card members and assist them in fully understanding how to get the most out of their new product.
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SundaySky
Published By: Microsoft Office 365     Published Date: Mar 01, 2018
Find out how Microsoft 365 Business can make your technology more manageable while improving employee productivity. You’ll discover ways you can: Help reduce risk with always-on security Achieve more together Work from anywhere
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Microsoft Office 365
Published By: Microsoft Office 365     Published Date: Mar 01, 2018
A lot can slow down your team. From version control and inefficiencies to separate workflows and inconsistent apps, working together isn’t always easy—but it can be. Solving these problems will enable a productive workforce and business efficiency. Download this free, interactive e-book for complete details.
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Microsoft Office 365
Published By: Workday Nordics     Published Date: Feb 27, 2018
This whitepaper looks into Governance, compliance, control, and audit, and how its been traditionally treated as afterthoughts, or even irritants, in the financial modules of classic “big ERP” software. It has been easy and, unfortunately, typical to ignore this topic when planning, building, and evaluating enterprise business software. Control concepts are not as urgent as transaction processing, as visible as financial reporting, or as exciting as analytics so they are almost always an afterthought. Today we can’t afford for governance to be an afterthought, and from day one Workday was built with that in mind.
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Workday Nordics
Published By: Oracle     Published Date: Feb 21, 2018
Responding to the market conditions for a finance function requires a level of agility that the historical operating model between business and IT does no longer support. We are looking for always looking for a new and better way of doing things. Download this webinar to learn more about this.
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Oracle
Published By: Group M_IBM Q1'18     Published Date: Feb 20, 2018
Learn how Watson Content Hub can help you build a consistent brand and win the hearts of your customers.
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digital experience, watson content hub, brand
    
Group M_IBM Q1'18
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Hardware technology doesn’t last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. IT is tasked with optimizing the PC lifecycle while driving strategic breakthroughs for their organization. However, the high cost and complexity of PC management leaves IT little time for innovation. We offer flexible financing options that help assure IT will always have everything they need, when they need it, to keep end users engaged and productive. Learn more about Dell solutions powered by Intel®.
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management, technology, lifecycle, intel, dell
    
Dell PC Lifecycle
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Hardware technology doesn’t last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. IT is tasked with optimizing the PC lifecycle while driving strategic breakthroughs for their organization. However, the high cost and complexity of PC management leaves IT little time for innovation. We offer flexible financing options that help assure IT will always have everything they need, when they need it, to keep end users engaged and productive. Learn more about Dell solutions powered by Intel®.
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optimieren, lebenszyklus, dell, intel
    
Dell PC Lifecycle
Published By: HotSchedules     Published Date: Feb 06, 2018
White Paper Published By: HotSchedules Newk's Eatery has quarterly limited time offers which means they change their menu quite often. It was always a great challenge for them to communicate from corporate to the store level. With Clarifi Talent Development, it became easy. In Newk’s Online Academy, they put their guide, along with a video, that provides the process to prep and how to assemble the dish on the line. Then, each employee takes an interactive quiz and becomes certified. Read the full success story now to find out how HotSchedules helped Newk's Eatery solve their business challenges.
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restaurant, corporate, hotschedules, business, challenges
    
HotSchedules
Published By: Optymyze     Published Date: Feb 05, 2018
The best sales teams have strong leaders who exercise control and use their experience to set a strategic direction, to inspire and coach sales reps individually. But keeping the team on track and focused on winning it’s not always easy. Read this article and find out what are the 5 leadership mistakes that keep sales managers from achieving their goals and how you can fix them.
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sales compensation management, sales compensation, compensation planning, sales force rewards and benefits, sales force productivity, sales operations
    
Optymyze
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
As enterprises work to replicate the development agility of internet companies and innovate in highly competitive markets, application development has grown increasingly complex. The large, monolithic codebases that traditionally power enterprise applications make it difficult to quickly launch new services. Siloed and potentially distributed development and operations teams present organizational alignment problems. On top of this, users are more demanding than ever – enterprises need to scale effectively and monitor deployments to ensure customers are provided with high performance and a consistent experience. Of course, all this needs to be done while providing always-on service availability.
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microservices, mongodb, optimization, applications, astute
    
AstuteIT_ABM_EMEA
Published By: Schneider Electric     Published Date: Jan 26, 2018
The first event in the Partnering with Certainy Webinar Series, "Customer Demands at the Edge." Trends like IoT are driving customer experience expectations in a way that demands resiliency in local edge environments. As a result, we’re seeing a rise of edge computing (compute power coming out of the cloud and into the access layer). Customer demands manifest themselves differently based on things like company size and segment. For example, a retail customer’s business imperatives might look different from a doctor’s office. But one thing remains constant: A standardized, redundant, and repeatable physical infrastructure can protect the availability of these now-critical access-layer IT assets. APC by Schneider Electric has: The solutions you need to deliver a standardized, redundant, & repeatable infrastructure to your customers The tools you need to configure them, The alliances & certifications you trust & rely on, The program to make it profitable. Fill out your information and click "Register" to watch the kick off our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Always On, Always Connected.” This webinar originally aired on October 5th, 2017.
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Schneider Electric
Published By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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Schneider Electric
Published By: Riverbed     Published Date: Jan 25, 2018
"Visibility into the live mix of network and application activity being hosted and delivered by the IT infrastructure has always is a 'must-have' for many aspects of IT planning and operations. But the greatest value and impact is achieved when those two viewpoints are blended together into one unified view. This paper reviews the primary challenges that IT teams face in establishing unified visibility, the key requirements that management solutions must meet to address those challenges, and examines a Riverbed solution that has been specifically designed to offer a path to success."
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Riverbed
Published By: Group M_IBM Q1'18     Published Date: Jan 23, 2018
IBM DB2 with BLU Acceleration helps tackle the challenges presented by big data. It delivers analytics at the speed of thought, always-available transactions, future-proof versatility, disaster recovery and streamlined ease-of-use to unlock the value of data.
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db2. blu accelaration, big data, data analytics, disaster recovery
    
Group M_IBM Q1'18
Published By: Sitecore EMEA     Published Date: Jan 23, 2018
Anything you do is an opportunity to learn and get better in creating the right experiences for your visitors, which is why you should always be testing. Testing is well proven and will help you increase revenues. There are many elements you should be testing, and as you get more confident with testing, there are different levels of how you should be testing—from simple A/B to multivariant testing.
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tactics, optimizing, commerce, sitecore
    
Sitecore EMEA
Published By: Sitecore EMEA     Published Date: Jan 23, 2018
It’s no longer enough just to convert—to stay competitive, you need to turn prospects into lifelong fans of your brand. But with commerce channels and buying behavior changing so fast, we all know that’s easier said than done. What were once communications channels are now becoming commerce channels, with consumers making purchases on their TVs, on Twitter, and by text message. In the past, commerce and content data and experiences sat in their own silos. Those days are gone.
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commerce, channels, content, customer, optimization, sitecore
    
Sitecore EMEA
Published By: Staples     Published Date: Jan 22, 2018
When you’re a shipping manager, your day is always packed. Meet the partner that can help streamline and improve your shipping processes — Staples Business Advantage.
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Staples
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: SAS     Published Date: Jan 17, 2018
Executives, managers and information workers have all come to respect the role that data management plays in the success of their organizations. But organizations don’t always do a good job of communicating and encouraging better ways of managing information. In this e-book you will find easy to digest resources on the value and importance of data preparation, data governance, data integration, data quality, data federation, streaming data, and master data management.
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SAS
Published By: MuleSoft     Published Date: Jan 16, 2018
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems. Read this eBook to discover: Why existing approaches are not sufficient for the pace of digital transformation that retail demands How to drive technology change in your organization, creating a greater capability to innovate and transforming the digital retail experience for your customers How to adopt an API-led approach to integration that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks
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MuleSoft
Published By: Carbonite     Published Date: Jan 04, 2018
It’s the moment every IT department dreads: A data loss event takes your business offline and the countdown clock begins. Despite spending countless hours safeguarding against and preparing for this moment, the impact of downtime is immediate and all-consuming. While IT pros can’t always avoid data loss events, they can prepare for them to ensure minimal downtime. To better understand the IT experience during a data disaster, EVault commissioned Spiceworks Voice of IT to survey IT pros regarding disaster recovery practices and perceptions. All survey respondents were based in the U.S. and have influence over backup/disaster recovery purchase decisions. This e-book will explore the impact of downtime and data loss on IT departments for small and midsize businesses.
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Carbonite
Published By: OracleSMB     Published Date: Jan 04, 2018
You may think that your finance group is performing well, but it is critical to always look for ways to improve. Continuous improvement equates to competitive advantage, no matter the department. Seek out ways to improve the handling of payables and receivables, streamline the procurement process, expedite the financial close process, and effectively analyze all your data. If you are not sure where to start, read this ebook to learn the four questions you should ask to improve your finance and reporting capabilities and ensure continued growth.
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OracleSMB
Published By: Frontier Communications     Published Date: Dec 29, 2017
As a business owner, you’re used to wearing several hats. However, you don’t always have the time or expertise needed for those various roles. So what do you do when you need help but don’t have the resources to bring on a full-time team member? The answer could lie in temporary consulting. If the role you’re struggling with most is in the information technology (IT) department, bring in an IT consultant to solve important technological problems and/or implement new systems. Hiring a temporary IT consultant to work on specific tasks can be more time and cost efficient than hiring a full-time IT employee. Here’s how to find the right IT consultant.
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Frontier Communications
Published By: Polycom     Published Date: Dec 18, 2017
The traditional office space is dead. Chased out by the combining forces of mobility, millennials, and modernity, the advent of collaborative technology and the always connected worker have led to a brave new world of shared, open spaces. Studies show that up to 82% of knowledge workers feel they need to collaborate with others throughout the day to get work done. Yet, according to an IBM study, 78% say they struggle to effectively connect their workplace and help people collaborate—either virtually or face-to-face1. Why? The answer is not all collaboration is alike. Download this report to get the latest trends in office space utilization and find out about the three main types of collaboration and how they need to be supported differently in the work environment. The office may be shrinking, but it’s not going away anytime soon. If anything, the rising demand for more teamwork and collaboration makes the configuration of workspaces more important than ever.
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shared office spaces, collaboration, polycom, realpresence centro, transforming workspaces, video conferencing, huddle rooms
    
Polycom
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