artificial intelligence

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Published By: Cisco EMEA     Published Date: Mar 05, 2018
Advanced Technology is having a growing impact on our everyday lives. Adoption of advanced technologies and virtual assistants such as Amazon Echo and Google Home are becoming more mainstream in homes. Meanwhile organizations worldwide are increasingly looking at how to implement similar technologies to improve productivity, speed workflows, and increase collaboration among employees, business partners, and even customers. To date, little is known about perceptions of technologies such as artificial intelligence (AI) and virtual assistants in the workplace and how they will impact how we work in the future.
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technology, customers, enterprise, business
    
Cisco EMEA
Published By: Workday     Published Date: Mar 02, 2018
Artificial intelligence (AI) and machine learning are redefining business analytics. But for HR, use cases can be much more complex. Learn five key steps to build a strong foundation for answering HCM questions today and position yourself to use AI in HR going forward.
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artificial intelligence, hcm, five steps
    
Workday
Published By: FICO     Published Date: Mar 02, 2018
Improved availability of data and new technologies that use it are disrupting our lives, influencing the way we interact with other, and the way we gather and consume information to make decisions. Businesses too are living in a time of continuous technological upheaval. The application of key technologies such as Machine Learning and Artificial Intelligence and Optimization, are fundamentally changing the manner in which businesses make decisions. This paper is your first step in understanding: • how you can leverage and operationalize analytics in your everyday business processes • improve customer relationships • grow revenue in an increasingly competitive world
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fico, customers, analytic, management, applications, solutions
    
FICO
Published By: Fiserv     Published Date: Mar 02, 2018
For the past decade, financial institutions have created sophisticated digital platforms for consumers to access, save, share and interact with their financial accounts. As sophisticated as these digital platforms have become, cyber criminals continue to pose an ever-present risk for everyone – from individual consumers to large corporations. In his recent article, 2018 Outlook: Customer Experience and Security Strike a Balance, Andrew Davies, vice president of global market strategy for Fiserv’s Financial Crime Risk Management division, explains how and why security will become a key differentiator for financial institutions as they respond to a changing landscape, which includes: • Global payment initiatives • Open Banking standards • Artificial intelligence and machine learning • Consumer demand for real-time fraud prevention and detection
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cyber crime, financial crime, financial security, customer experience, financial crime risk management, global payments, open banking standards, artificial intelligence, machine learning, fraud prevention, fraud detection
    
Fiserv
Published By: Group M_IBM Q1'18     Published Date: Feb 27, 2018
Forrester survey: global IT leaders plan their transition to consolidated, cognitive smartphone, tablet, laptop, and IoT security by 2020.
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iot security, internet of things, mobility
    
Group M_IBM Q1'18
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Oracle     Published Date: Feb 21, 2018
Welcome to Oracle Mobile Cloud, Enterprise (OMCe), the new platform for building engaging experiences across all of your digital channels. Expand the power of those channels with the next giant leap in our evolution: intelligent bots backed by artificial intelligence (AI). And if that’s not enough, the new OMCe Analytics tools provide deep insights into user adoption, so you can steer customers toward the behavior you want. Talk about impressive! Ready to learn more?
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger, WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in c
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
Transform Your Business with Artificial Intelligence (AI) AI is on the verge of broad adoption, and Mobile will be at the forefront of this digital transformation through the use of intelligent chatbots! Introducing Oracle Mobile Cloud, Enterprise Learn about Oracle’s new Intelligent Bots platform and check out the chatbot demo Listen to Oracle's Suhas Uliyar and Exelon's Rajesh Kumar Thakur discuss how AI is impacting how customers interact with businesses Learn of the new Customer Experience Analytics capabilities for web, mobile, and chatbots
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Oracle
Published By: Oracle     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is evolving at a rising pace, now able to mine vast amounts of data and learn from experience, with the potential to reshape entire industries. One application of this technology is to streamline how businesses interact with their customers, through 'chatbots'.To look at how chatbots will change certain aspects of doing business, such as customer service, Ceylon FT also weighed in with Oracle's Vice President of Product Management, Suhas Uliyar, for his insight on the matter.
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Oracle
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: Emarsys     Published Date: Feb 15, 2018
Als Marketer am Puls der Zeit sind Sie stets auf der Suche nach Methoden zur Steigerung Ihrer Arbeitseffizienz. Besonders interessant ist dabei spezielle Software, die einen Teil Ihrer Arbeit übernehmen kann. Vermutlich haben Sie in letzter Zeit viel über Artificial Intelligence gelesen; bzw. darüber, was AI als Technologie erreichen kann. Und tatsächlich gibt es in der Marketingwelt kaum einen Ort, an dem AI nicht gegenwärtig thematisiert und diskutiert wird.
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marketer, methoden, steigerung, arbeitseffizienz, besonders, emarsys
    
Emarsys
Published By: Group M_IBM Q1'18     Published Date: Feb 14, 2018
Data science platforms are engines for creating machine-learning solutions. Innovation in this market focuses on cloud, Apache Spark, automation, collaboration and artificial-intelligence capabilities. We evaluate 16 vendors to help you make the best choice for your organization.
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gartner, magic quadrant, data science platform, machine-learning
    
Group M_IBM Q1'18
Published By: Emarsys     Published Date: Feb 14, 2018
Expectations for dramatically improved customer experiences (CX) are driving retail investments in omnichannel technologies that provide competitive differentiation beyond core products and services. As retailers pursue more advanced capabilities, artificial intelligence (AI) technologies provide innovative opportunities for retail marketers. It is, therefore, mission-critical for retail decision-makers to understand how ready their organizations are to embrace AI technologies with the potential to propel them forward as industry leaders.
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marketing, retail, ecommerce, customer experiences
    
Emarsys
Published By: Bronto     Published Date: Feb 01, 2018
What you'll learn: • Why batch-and-blast email is losing its effectiveness and the email techniques to replace it. • How techniques like user-generated content and the mining of unstructured data can boost email effectiveness. • What artificial intelligence is offering today – and what it could offer years from now. • How omnichannel merchants can leverage physical locations as part of their online strategy.
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email, omnichannel, retail, ecommerce
    
Bronto
Published By: Fiserv     Published Date: Jan 16, 2018
For the past decade, financial institutions have created sophisticated digital platforms for consumers to access, save, share and interact with their financial accounts. As sophisticated as these digital platforms have become, cyber criminals continue to pose an ever-present risk for everyone – from individual consumers to large corporations In his recent article, 2018 Outlook: Customer Experience and Security Strike a Balance, Andrew Davies, vice president of global market strategy for Fiserv’s Financial Crime Risk Management division, explains how and why security will become a key differentiator for financial institutions as they respond to a changing landscape, which includes: •Global payment initiatives •Open Banking standards •Artificial intelligence and machine learning •Consumer demand for real-time fraud prevention and detection
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2018 trends, aml trends, money laundering trends
    
Fiserv
Published By: Pure Storage     Published Date: Jan 12, 2018
Data is growing at amazing rates and will continue this rapid rate of growth. New techniques in data processing and analytics including AI, machine and deep learning allow specially designed applications to not only analyze data but learn from the analysis and make predictions. Computer systems consisting of multi-core CPUs or GPUs using parallel processing and extremely fast networks are required to process the data. However, legacy storage solutions are based on architectures that are decades old, un-scalable and not well suited for the massive concurrency required by machine learning. Legacy storage is becoming a bottleneck in processing big data and a new storage technology is needed to meet data analytics performance needs.
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reporting, artificial intelligence, insights, organization, institution, recognition
    
Pure Storage
Published By: Pure Storage     Published Date: Jan 12, 2018
Deep learning opens up new worlds of possibility in artificial intelligence, enabled by advances in computational capacity, the explosion in data, and the advent of deep neural networks. But data is evolving quickly and legacy storage systems are not keeping up. Advanced AI applications require a modern all-fl ash storage infrastructure that is built specifically to work with high-powered analytics.
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data, deep learning, automated, intelligence, pure storage
    
Pure Storage
Published By: Google     Published Date: Jan 08, 2018
Today’s smart computers can beat board game champions, master video games, and learn to recognize cats. No wonder artificial intelligence has captured the imaginations of business and IT leaders. And indeed, AI is starting to transform processes in established industries, from retail to financial services to manufacturing. Read this guide from Google Cloud and learn how you can unlock the transformational power of information and get useful insights from a vast and complex landscape of data.
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data analytics, machine learning, big data, artificial intelligence
    
Google
Published By: Infosys     Published Date: Dec 12, 2017
Few topics garner more headlines today than artificial intelligence, and for good reason. Despite the fact tech luminaries can’t seem to agree if it’s the world’s greatest existential threat or saviour, there is little debate about its ability to fundamentally transform everyday life and the business models that support it. As Dr. Anastassia Lauterbach, Board member of Dun & Bradstreet, recently put it, “The internet disrupted 20% of all business models. Artificial intelligence will disrupt the remaining 80%.”
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artificial intelligence
    
Infosys
Published By: Infosys     Published Date: Dec 12, 2017
Overcoming AI’s barriers are not easy, but it is certainly achievable. The starting point to a successful journey is identifying the correct problem to solve. Too often, firms do this by looking internally at their own operations. Instead, companies should employ the powerful tenets of design thinking, which focus on customer empathy and outside-in thinking to iteratively test prototypes.
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artificial intelligence, design thinking
    
Infosys
Published By: AppDynamics     Published Date: Dec 08, 2017
This Whitepaper looks into the technologies once relegated to the pages of science fiction novels—artificial intelligence, digital currency, and self-driving cars to name a few—have become a reality. Enterprises must innovate with high velocity and at massive scale to stay competitive. Cloud adoption has become a strategic imperative for enterprises—it’s the price required to transform into a digital business.
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AppDynamics
Published By: AppDynamics     Published Date: Dec 08, 2017
This Whitepaper looks into the technologies once relegated to the pages of science fiction novels—artificial intelligence, digital currency, and self-driving cars to name a few—have become a reality. Enterprises must innovate with high velocity and at massive scale to stay competitive. Cloud adoption has become a strategic imperative for enterprises—it’s the price required to transform into a digital business.
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AppDynamics
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