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Published By: Hitachi Vantara     Published Date: Mar 08, 2019
Finding the right data protection and recovery solution for complex enterprise infrastructures is a formidable challenge. Traditional backup and recovery solutions cannot keep up with or meet today’s business-critical requirements. Read this white paper to learn smarter approaches to data protection and recovery. See how to radically improve key performance metrics – including business continuity – as well as backup windows, operational recovery and disaster recovery.
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Hitachi Vantara
Published By: Hitachi Vantara     Published Date: Mar 08, 2019
Now is the time to take a smarter approach to data protection an recovery. Finding the right data protection and recovery solution for complex enterprise infrastructures is a formidable challenge. Traditional backup and recovery solutions cannot keep up with or meet today’s business-critical requirements. Read this white paper to learn how to radically improve key performance metrics – including business continuity – as well as backup windows, operational recovery and disaster recovery.
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Hitachi Vantara
Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective
Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: Automation Anywhere     Published Date: Feb 21, 2019
Automation Anywhere’s flagship product is Automation Anywhere Enterprise – a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations. In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywhere’s product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
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Automation Anywhere
Published By: RSM US     Published Date: Feb 08, 2019
The term outsourcing can have a negative connotation, conjuring images of layoffs and relocating jobs to third parties in remote locations. However, outsourcing can take many forms, and finance and accounting outsourcing (FAO) does not always mean the displacing of the finance back office. Specifically, FAO leverages digital technology to complement and support the back office, streamlining processes while providing enhanced transaction processing, reporting and analytics capabilities. It also allows key resources to focus on strategy, analysis and decision-making.
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RSM US
Published By: Rubrik EMEA     Published Date: Jan 04, 2019
Rubrik Cloud Data Management is a single, unified software platform to manage your physical, virtual, and cloud data. With Rubrik, enterprises can drastically simplify their data protection processes, automate workflows, and migrate data to the cloud. The results are powerful: faster recoveries, easier management, no forklift upgrades, and hard dollars saved for other projects. Organizations pursuing cloudfirst policies can use Rubrik to archive to the cloud, create cloud DR capabilities, or perform cloud-native backup. And with Rubrik’s Polaris SaaS platform, it has never been easier to unify data across data centers and clouds, simplifying operations and governance. DATA
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data, cloud, application, management, software, databases, servers, user, sql
    
Rubrik EMEA
Published By: Asurint     Published Date: Dec 21, 2018
Employers may ask a consumer reporting agency (CRA) to implement internal systems to evaluate background checks as part of the hiring process. An adjudication matrix (also known as a hiring matrix) is commonly used by employers to designate what types of crimes over certain time periods may make an individual ineligible for employment. An adjudication matrix will typically contain labels such as “clear” or “ineligible” that designate how the individual’s background check results lined up with the matrix.
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Asurint
Published By: Sage EMEA     Published Date: Nov 05, 2018
This report was produced specifically for the UK and Ireland (UK/I) region and is based on data gathered from real-world business leaders explaining how they perform tasks on a daily basis. In the report, we will look at how business managers can step up from the operational tasks and focus on work that will propel their business forward. We will: • Touch on the priorities of what we could be termed 'accelerated business leader's': those decision makers leading their industries forward in a way that harnesses emerging technologies and agile new ways of working. • Examine key factors that hold businesses back and limit business growth. • Explore the technologies that can drive operational agility and scale.
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finance, cashflow, compliance, process efficiency, automation
    
Sage EMEA
Published By: Bluecore     Published Date: Oct 23, 2018
The second purchase has taken on almost mythical qualities over the past few years because of both the difficulty many retailers face in attaining it and the potential it holds for those retailers who can make it happen. For example, converting just 5% of one-time buyers into two-time buyers can lead to an additional $550,000 in potential revenue over the next two years. But crossing the chasm from first purchase to second purchase is typically the most difficult for retailers. So what does it take? We’ve got your back with a special Second Purchase edition of our Rethinking Retail Playbook, featuring five ideas to help you make sure one-time buyers don’t become only-time buyers.
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retail, playbook, buyer, bluecore
    
Bluecore
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
The ‘80s Called… … And they don’t want their enterprise Project and Portfolio Management (PPM) tools back. If your Project Management Office (PMO) is still relying on the same or similar processes and systems used when neon and mullets were trending, it will never keep pace with today’s market demands or shifts in technology. Six-month deployment schedules and command and control models of yesteryear are actively being replaced with continuous delivery methods and practices like agile and lean—all in the interest of driving greater customer engagement.
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CA Technologies EMEA
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: CyberSource EMEA     Published Date: May 04, 2018
The digital economy is dramatically changing how consumers shop and interact with businesses. They expect a fast, convenient and highly secure digital experience. With the average company lifespan decreasing rapidly, merchants have to operate as a true digital enterprise to stay competitive and to stay in business. Payment and fraud management is no longer a back-office utility. It is a prime differentiator, critical to achieving competitive advantage, improving customer experience and reducing risk. Digital transformation is not simply a market buzz word. It is real. And those who don’t embrace it are in a position to lose. By 2020, eCommerce sales as a percentage of retail sales are forecast to be 12.4% compared to 8.0% in 2016, according to eMarketer. And engaging customers digitally across channels remains a top digital initiative. While there are several drivers of growth in the digital economy, none are more significant than the force of mobile and cloud technologies. Innovation
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CyberSource EMEA
Published By: Anaplan     Published Date: Mar 29, 2018
To support these principles, Anaplan was deliberately crafted as a highly distributed global company that allows for significant resiliency against threats and disasters. All functions within Anaplan are geographically distributed across the globe, reducing risks associated with regional events. The U.S. offices host most of the sales, marketing, and support activities. Staff in the U.K. and Singapore offices provide regional coverage, in addition to backup support.
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anaplan, architecture, security, controls, geographically, regional, global
    
Anaplan
Published By: Genesys     Published Date: Feb 26, 2018
Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.
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genesys purecloud, forrester, purecloud platform, omnichannel contact center solution
    
Genesys
Published By: Cloudian     Published Date: Feb 21, 2018
We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate. Object-based storage systems are now available that demonstrate these characteristics. While they have a diverse set of use cases, we see several vendors now positioning them as on-premises targets for backups. In addition, integration of object-based data protection storage with cloud storage resources is seen by these vendors as a key enabler of performance at scale, cost savings, and administrative efficiency.
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Cloudian
Published By: Cloudian     Published Date: Feb 15, 2018
We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate. Object-based storage systems are now available that demonstrate these characteristics. While they have a diverse set of use cases, we see several vendors now positioning them as on-premises targets for backups. In addition, integration of object-based data protection storage with cloud storage resources is seen by these vendors as a key enabler of performance at scale, cost savings, and administrative efficiency.
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Cloudian
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Quick Base     Published Date: Dec 18, 2017
IT leaders are in a tough spot. Business leaders need help improving processes, but IT needs to focus resources on its own mission-critical innovation projects. Over the past 18 months IT backlogs have risen by 29%, resulting in growing tensions between IT and the business. Across industries, IT leaders are increasingly turning to no-code application development to free themselves from the burden of the backlog. In this 30-minute webinar, Adam Hoover, Solutions Engineer at Quick Base, Inc. will discuss how a no-code application development platform can enable you to drastically reduce your backlog and keep your team focused on the projects that have the greatest impact. He’ll cover how to identify partnership opportunities between the business and IT – and share three effective models for working together while maintaining high quality across the IT ecosystem.
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Quick Base
Published By: Sage     Published Date: Nov 28, 2017
In just a few short years, we’ve gone from “there’s an app for that” to “there are way too many apps for that.” Whether you call it app overload or app sprawl, the issue of too many applications, systems, and processes has created inefficiencies in business management and an unnecessary gap between the front office and back office. This article takes a look at the phenomenon. It also offers a solution to dissolve the obstacles and boundaries that hinder your business. Read more.
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Sage
Published By: Microsoft Office 365     Published Date: Nov 03, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate and share more easily, and your IT team only has to deal with implementation from one vendor, not dozens. Still pondering? Here are five reasons it makes sense: Saved time and increased productivity Lower costs and less complexity End-to-end security compliance Scaling at your pace Control over the back end Download the eBook for complete details.
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Microsoft Office 365
Published By: Microsoft Office 365     Published Date: Oct 14, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate and share more easily, and your IT team only has to deal with implementation from one vendor, not dozens. But, in case you’re still pondering, here are five reasons a collaboration suite makes sense: 1.Saved time and increased productivity 2.Lower costs and less complexity 3.End-to-end security compliance 4.Scaling at your pace 5.Control over the back end Download the Better Together eBook for complete details.
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productivity, enterprise, complexity, compliance, employees, security
    
Microsoft Office 365
Published By: Microsoft Office 365     Published Date: Sep 20, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate and share more easily, and your IT team only has to deal with implementation from one vendor, not dozens. But, in case you’re still pondering, here are five reasons a collaboration suite makes sense: Saved time and increased productivity Lower costs and less complexity End-to-end security compliance Scaling at your pace Control over the back end Download the Better Together eBook for complete details.
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Microsoft Office 365
Published By: Panasonic Business Mobility Solutions     Published Date: Sep 06, 2016
A surprising 80% of the 30 million1 warehouse workers worldwide, in the field of transportation and logistics, are still using pen and paper in a physically-intensive environment that increasingly demands accuracy and real time feedback. With warehouse efficiency, so closely tied to customer satisfaction in areas like ecommerce, the low penetration of digital solutions—20% as recent as 2014, is surprising. Unless an organization has a fully automated warehouse, the job is heavily labor-intensive. VDC research reveals that as long as human labor plays a dominant role in warehousing, any technology that optimizes workflows and improves accuracy will add tremendous value
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mobile workforce, laptops, tablet, mobile computing, productivity, rugged, mobile handheld, mobile scanner
    
Panasonic Business Mobility Solutions
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