mobile support

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Published By: BMC Software     Published Date: Mar 17, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas, mobile, social, on demand solutions, networking, it management, data management, data center
    
BMC Software
Published By: IBM     Published Date: Feb 27, 2014
Learn the best practices that the mobile technology leaders are using and see how your organization could benefit from an infrastructure that supports mobile devices and other mobile solutions.
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mobile, best practices, mobile technology, mobile solutions, mobile devices, mobile collaboration, byod, bring your own device, mobile applications, network, device, business technology
    
IBM
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, business technology
    
BMC Software
Published By: BMC Software     Published Date: Jan 31, 2014
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, thinkstrategies, it management, business technology
    
BMC Software
Published By: BMC Software     Published Date: Jan 31, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, knowledge management, business technology
    
BMC Software
Published By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, knowledge management, business technology
    
BMC Software
Published By: Cisco Systems     Published Date: Dec 23, 2013
Faced with trends like cloud and the rapid rise of mobile devices, IT needs a new, simpler model of building networks to support and optimize applications. In this Lippis Report, learn how the Cisco ISR Application Experience Router helps you improve application speed, security, and control. Read Now
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cisco, lippis, centric networking, cloud computing, network engineers, bandwidth, wan, wide area networks, mobile devices, network building, networking, business technology
    
Cisco Systems
Published By: Collaborative Consulting     Published Date: Dec 20, 2013
Social, Mobile, Analytics and Cloud (SMAC), have broad potential to provide huge business value, while simultaneously presenting potentially overwhelming challenges. The rapid technology changes supporting SMAC and the overall complexity involved demand a systematic approach to building out your SMAC capability.
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collaborative consulting, creating opportunities, driving disruption, social, mobile, analytics, cloud, infrastructure, elastic computing capacity, cloud computing, social network, mobile web, wireless data networks, drive change
    
Collaborative Consulting
Published By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
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avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management, data center
    
Avaya
Published By: iCIMS     Published Date: Dec 09, 2013
Learn more about the rise of mobile technology and how to build a recruitment strategy to support it in this complimentary ebook published by iCIMS Hire Expectations Institute.
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icims, mobile, mobile hr, talent, new hire, new talent, online behavior, talent acquisition, hiring, hr management
    
iCIMS
Published By: VMware, Inc     Published Date: Dec 05, 2013
The workforce is going mobile. According to Forrester, more than half of employees carry at least three devices for work. And many are bringing their own smartphones, tablets, and other devices to work, a phenomenon that’s grown so popular it now has its own acronym—Bring Your Own Device (BYOD). So it comes as no surprise that, according a survey by SpiceWorks, 60% of small and medium businesses are considering using a virtual desktop infrastructure (VDI) as part of their BYOD strategy. Many of these organizations are relying on VMware® Horizon View™ (formerly VMware View), because it enables organizations to implement a VDI infrastructure that reduces operational costs, enhances security and supports a mobile workforce.
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vmware, vmware horizon view, virtual desktop infrastructure, mobile, byod, spiceworks, virtual desktop infrastructure, bring your own device, vdi, networking, it management, knowledge management, storage, data management, business technology, data center
    
VMware, Inc
Published By: Keynote     Published Date: Nov 13, 2013
As companies aggressively determine how to monetize their mobile channels, or deploy mobile applications to improve business efficiency, those tasked with quality assurance need to support these efforts for all types of devices—in an efficient and cost-effective manner.
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mobile testing, mobile apps, operating systems, best practices, business efficiency, quality assurance, cost effective
    
Keynote
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, business technology
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels, business technology
    
LogMeIn Rescue
Published By: IBM     Published Date: Oct 10, 2013
This paper outlines practical “how-to” guidance to strategize and implement more effective mobile enterprise programs and details the robust capabilities that mobile enterprise partners can bring to the development and support of your corporate owned device or BYOD mobile enterprise programs. It focuses on mobile enterprise programs for employees, as opposed to customers.
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effective mobile enterprise, enterprise programs, mobile enterprise, guidance to strategize, guidance to implement, implement efficiently, effective implementation, corporate device, byod, programs for employees, mobile capabilities, how-to, enterprise partners, development and support
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
The ubiquity of mobile devices is transforming the ways that business gets done in today’s world. IBM has the services that can help go beyond supporting devices to achieve a flexible, powerful mobile enterprise.
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mobile, mobile enterprise, mobile environment, security, mobile security, mobile device, wireless, mobile strategy, byod, mobile infastructure, application management, data, security, safeguarding, telecommunications, business technology
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
As your employees bring their own smartphones and tablets to the workplace, you need to create a flexible mobile environment that allows personally owned and corporate-issued devices to co-exist. IBM Mobile Enterprise Services for managed mobility is designed to help reduce the complexity that comes with multiple mobile platforms. IBM recently commissioned Forrester Consulting to examine the total economic impact and potential return on investment that companies realized by engaging IBM to implement a “bring your own device” program. In this report, you’ll learn how these companies: Increased employee productivity and satisfaction; expanded revenues from improved sales mobility, and decreased replacement, mobility infrastructure and support costs.
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managed mobility, byod, michelle evangelista, bring your own device, mobile, flexible, mobile environment, ibm mobile enterprise services, mobile enterprise, managed mobility, mobile platforms, roi, employee productivity, sales mobility, mobility infrastructure
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
e IBM journey toward unified communications for mobile and social collaboration. Many of today's innovations are driven by the consumer marketplace, and the workplace is no exception. As consumers, we are very familiar with new ways for people to find each other, keepin touch, share ideas and be mobile, getting information from many place. As employees, we would like to apply these consumer capabilities to our work - seamlessly and on a global basis - to make us more productive and effective with business colleagues, clients and business partners. This white paper discusses IBMs infrastructure transformation over the first 12 years, summary value proposition, and volution in supporting mobile devices and BYOD.
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collaboration, infrastructure, mobile, social, communication system, unification, mobile collaboration, social collaboration, byod, ibm, bring your own device, infrastructure, infrastructure transformation, summary value proposition, mobile devices, business technology
    
IBM
Published By: NetApp     Published Date: Sep 30, 2013
"As the rapid rise in the number of mobile devices and users creates an explosion in data and virtual machine instances, datacenter transformation becomes imperative for many enterprises. It is essential enterprises move to consolidate resources and cut both capital and operating costs while still providing support for distributed applications. This brief white paper delves into a Q&A with Eric Sheppard, research director of IDC’s Storage Software program, on integrated systems and whether you should buy compute, network, and storage resources together. Read on as you will discover: What integrated systems are, and its benefits The differences between an integrated platform and integrated infrastructure How datacenters are leveraging these new systems today And more" NetApp Privacy Policy
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storage infrastructure, clustered storage, technology, scalability, application, storage solution, non-disruptive operations
    
NetApp
Published By: Webroot UK     Published Date: Sep 25, 2013
Mobile applications are providing exciting new business opportunities for service providers and technology companies. Innovative firms are thriving by offering apps in app stores and app markets, by supporting apps with mobile services and infrastructure, and by managing apps through mobile device management (MDM) and mobile application management (MAM) products. Enterprises are providing mobile apps to their employees and customers through corporate app catalogs. But these business opportunities could be jeopardized by information security issues.
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webroot, app reputation, app, mobile app, mam, enterprise mobile apps, app markets, mobile viruses, networking
    
Webroot UK
Published By: EMA     Published Date: Sep 23, 2013
Join Steve Brasen, EMA Managing Research Director, and Kimber Spradlin, IBM Product Marketing for Endpoint Manager, for this informative, on-demand Webinar where the latest unified endpoint management research is revealed. Learn the strategic management processes necessary to empower a mobile workforce with the agility to adapt to rapidly evolving business requirements. Topics discussed include: • Securing devices without impeding user productivity • Expanding management processes to address increased device heterogeneity • Supporting employee-owned devices • Simplifying practices for delivering business IT services • Enhancing user flexibility in accessing IT resources necessary to achieve business goals
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ibm, ema, on-demand webinar, endpoint management, mobile workforce, strategic management, technology, productivity, knowledge management, data management, business technology, data center
    
EMA
Published By: Dell     Published Date: Sep 12, 2013
Organizations everywhere are turning to virtualization, cloud computing, and mobile technologies to support anytime, anywhere access to today’s work load intensive, data-heavy applications. Dell PowerEdge 12th generation servers—built for high performance, 24/7 availability, and uncompromised reliability—can help IT organizations deliver the benefits of these transformative technologies.With cost-saving power, cooling, space, and management efficiencies, Dell’s new servers offer data centers unparalleled performance, efficiency, and reliability for a diverse range of enterprise applications.
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data center, dell poweredge 12th generation servers, virtualization, cloud computing, mobile technologies, data-heavy applications, cost-saving power, management efficiencies
    
Dell
Published By: Adobe     Published Date: Aug 22, 2013
This report gives customer experience professionals the tools and processes they need to act on digital customer experience improvement across touchpoints like websites, mobile phones, and tablets. Forrester recommends 10 tactics for evaluating digital touchpoints and determining customers' needs, proven and emerging methodologies for redesigning digital interactions, and best practices for ensuring that your digital experiences support your business objectives.
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customer experience management, digital experiences, customer experience
    
Adobe
Published By: Dell & Microsoft     Published Date: Aug 14, 2013
Organizations everywhere are turning to virtualization, cloud computing, and mobile technologies to support anytime, anywhere access to today’s work load intensive, data-heavy applications. Dell PowerEdge 12th generation servers—built for high performance, 24/7 availability, and uncompromised reliability—can help IT organizations deliver the benefits of these transformative technologies.With cost-saving power, cooling, space, and management efficiencies, Dell’s new servers offer data centers unparalleled performance, efficiency, and reliability for a diverse range of enterprise applications.
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data center, dell poweredge 12th generation servers, virtualization, cloud computing, mobile technologies, data-heavy applications, cost-saving power, management efficiencies
    
Dell & Microsoft
Published By: Sophos     Published Date: Jul 15, 2013
This MDM buyers guide will walk you through the process of selecting the right mobile device management solution that fits your company’s BYOD objectives. It explains how an effective MDM system can support an organization's workforce mobility strategy, ensure compliance, and provide central management of devices and apps while supporting easy administration.
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sophos, byod, buyers guide, mobile device management, mobile device, android, windows 8, mobile, security, data protection
    
Sophos
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