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Published By: Datastax     Published Date: May 14, 2018
"What’s In The Report? The Forrester Graph Database Vendor Landscape discusses the expanding graph uses cases, new and emerging graph solutions, the two approaches to graph, how graph databases are able to provide penetrating insights using deep data relationships, and the top 10 graph vendors in the market today Download The Report If You: -Want to know how graph databases work to provide quick, deep, actionable insights that help with everything from fraud to personalization to go-to-market acceleration, without having to write code or spend operating budget on data scientists. -Learn the new graph uses cases, including 360-degree views, fraud detection, recommendation engines, and social networking. -Learn about the top 10 graph databases and why DSE Graph continues to gain momentum with customers who like its ability to scale out in multi-data-center, multi-cloud, and hybrid environments, as well as visual operations, search, and advanced security."
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Datastax
Published By: Crownpeak     Published Date: May 18, 2016
The Disruptive Future of Digital Experience Clouds Topics Include: - IaaS vs. PaaS vs. SaaS - Addressing concerns around cloud security, integration and customizability - Availability of cloud solutions in the major DX categories - The urgency for adopting cloud solutions
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crownpeak, forrester research, cloud, digital experience platforms, cloud solutions, saas, digital experience management, web content management
    
Crownpeak
Published By: Crownpeak     Published Date: Sep 21, 2016
Topics Include: - IaaS vs. PaaS vs. SaaS - Addressing concerns around cloud security, integration and customizability - Availability of cloud solutions in the major DX categories - The urgency for adopting cloud solutions
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crownpeak, forrester research, cloud, digital experience platforms, cloud solutions, saas, digital experience management, web content management
    
Crownpeak
Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP
Published By: Adobe     Published Date: Feb 13, 2018
Today, what separates great businesses from the good ones is the ability to provide customers with a meaningful experience — not just a great product or service. With our unique and comprehensive marketing cloud offering, Adobe is perfectly positioned to help your company transform into an experience business. See what businesses are doing with Adobe Marketing Cloud to deliver amazing experiences to their customers.
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Adobe
Published By: Adobe     Published Date: Feb 13, 2018
Today, what separates great businesses from the good ones is the ability to provide customers with a meaningful experience — not just a great product or service. With our unique and comprehensive marketing cloud offering, Adobe is perfectly positioned to help your company transform into an experience business. See what businesses are doing with Adobe Marketing Cloud to deliver amazing experiences to their customers.
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Adobe
Published By: Adobe     Published Date: May 15, 2018
Adobe is the only Leader in Digital Intelligence Platforms. Digital intelligence with scope and depth. Your customers come to you from different places, so your data insights should do the same thing. Adobe Experience Cloud’s digital marking and analytics solutions help you combine insights from existing, new, and emerging channels. Read the Forrester Wave™: Digital Intelligence Platforms, Q2 2017 to find out why we stand alone among DI platform vendors.
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Adobe
Published By: Adobe     Published Date: May 04, 2018
Adobe is the only Leader in Digital Intelligence Platforms. Digital intelligence with scope and depth. Your customers come to you from different places, so your data insights should do the same thing. Adobe Experience Cloud’s digital marking and analytics solutions help you combine insights from existing, new, and emerging channels. Read the Forrester Wave™: Digital Intelligence Platforms, Q2 2017 to find out why we stand alone among DI platform vendors.
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Adobe
Published By: CA Technologies     Published Date: Nov 07, 2014
Fournissez de nouveaux services métier sécurisés et améliorez l’expérience client. De plus en plus d’entreprises adoptent le Cloud, la technologie mobile et les réseaux sociaux pour élargir leurs activités, créer de nouveaux canaux commerciaux et améliorer les services aux clients.
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accelerate service engagement, improve customer engagement, cloud, social networks, secure services, improve the customer experience
    
CA Technologies
Published By: Intel     Published Date: Apr 16, 2019
The data center is coming under immense pressure. The boom in connected devices means increasing volumes of data – and all that needs processing. One way for CSPs to accelerate customer workloads is by using FPGAs, which are easier to use than ever before. Download Intel's latest eGuide, ‘FPGA-as-a-Service: A Guide for CSPs' to discover: • How to add FPGAs to the data center • The structure of the Intel® Acceleration Stack for FPGAs • Adding off-the-shelf accelerator functions • How FPGAs can accelerate many cloud services, such as database as a service and analytics as a service
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Intel
Published By: EMC     Published Date: Apr 16, 2014
A report to provide an insight for IT professionals about data center technology products.
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data center technology, emc, esg, customer service, cloud computing, it as a service, data center
    
EMC
Published By: Adobe     Published Date: Nov 07, 2013
One of the key objectives of Adobe’s current advertising campaign is to explode the myth that ‘managing websites is hell’. We believe that in this day and age, the idea that website management is a nightmare should be a thing of the past.
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adobe, econsultancy, trends and innovation, content management, customer experience management, driving engagement, brand-building, web content management
    
Adobe
Published By: Genesys     Published Date: Aug 09, 2016
This paper will help you get a high-level view of the modern contact center, including: • The rapidly changing needs and expectations of customers today • Details of the benefits of integrating CRM and cloud contact center systems • Best practices when integrating with a cloud contact center
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crm, contact center, customer experience, genesys, customer expectations, cloud contact center
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation
    
8x8 Inc.
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud. Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
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Microsoft Azure
Published By: VMware     Published Date: Oct 02, 2018
Digital disruption is fundamentally changing IT. Today’s organizations are under more pressure than ever to innovate fast and offer a superior experience to every customer. In this white paper, we explore the advantages that a modernized data center can bring for IT organizations seeking to keep pace in a dynamic environment, and how a software-defined approach can help move them forward. Real-world examples showcase how VMware is enabling IT teams to develop future-proof strategies with a foundation that is ready for cloud environments as well as global expansion and customer acquisitions. Submit the form to read this latest whitepaper to discover the advantages and how you could develop a future-proof strategy with VMware.
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VMware
Published By: IBM APAC     Published Date: Oct 16, 2018
The latest IBM POWER9 Server is built for the most demanding, data-intensive, computing on earth with an enhanced core and chip architecture. It provides scalability and flexibility to handle changing customer needs while being cloud-ready with industry-leading reliability and performance. The POWER9 Systems server family has servers that are available for different workloads, IT environments or budget. You can choose from an array of server options that include: - POWER9 for Enterprise – scale-up - POWER9 for AIX & IBM I – scale-out - POWER9 for Linux - POWER9 for SAP HANA - POWER9 for Enterprise AI, Deep Learning & Machine Learning Find out more about these servers to meet the business needs of tomorrow.
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IBM APAC
Published By: Dell EMC     Published Date: Aug 22, 2017
GARTNER HAS NAMED DELL EMC AS A LEADER FOR DISTRIBUTED FILE SYSTEMS AND OBJECT STORAGE. This report evaluates Distributed File and Object Storage vendors that help customers deal with the rapid growth in unstructured data. Isilon, the industry leader in scale-out NAS storage, and Dell EMC Elastic Cloud Storage (ECS), were both recognized as leaders in this Gartner report. We believe this recognition demonstrates our industry-leading capabilities to help prepare our customers for their digital future.
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Dell EMC
Published By: Genesys     Published Date: Feb 21, 2018
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Workday APAC     Published Date: Dec 11, 2018
Key Findings Service-centric cloud ERP solutions have matured and are increasingly being adopted by midsize and large organizations. Many vendors offer service-centric cloud ERP, but their suitability varies by organization size, geographic presence and industry. An emerging competitive differentiator is vendors' delivery of "packaged" integration, which enables customers to loosely couple their cloud ERP products with professional services administration (PSA), CRM and other vertical-specific applications. Cloud-based service-centric solutions now offer feature-parity with, and the same functional depth as, established on-premises solutions.
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Workday APAC
Published By: Adobe     Published Date: Feb 13, 2018
Because you don’t just deliver content. You deliver a customer experience. We're honored that once again, we've been positioned as a leader in Gartner’s Magic Quadrant for Web Content Management (WCM). We believe this validates Adobe Experience Manager as a forward-thinking vision of what content management can be throughout an entire customer journey. And with the integration of Adobe Experience Cloud and Adobe Creative Cloud, we offer more than a content management platform. It’s a content management powerhouse. Read the report and learn about Adobe Experience Manager’s strengths according to Gartner — and how you can bring those strengths to your own customer experiences.
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Adobe
Published By: Box     Published Date: Jun 22, 2018
more people than ever before. Whether it's your employees, partners or customers, all your people use enterprise content. And that means content management is becoming increasingly top-of-mind — but companies find it difficult to get it right. In this newsletter, Gartner shares how cloud content management helps you build your content management strategy from the bottom up, enabling you to: o Improve company-wide collaboration and become more customer-centric o Scale your business and reduce cost o Provide security and stability for your entire organization • Download the full Gartner newsletter, Reshaping ECM: New Opportunities in the Cloud. You'll learn about the emerging requirements of top ECM vendors, as well as discover real-world use cases of Cloud Content Management.
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Box
Published By: Epicor     Published Date: Mar 05, 2018
If you’re a manufacturer and have questions about deploying your enterprise resource planning (ERP) system in the cloud, here’s your answer—it’s time to move. Cloud ERP solutions provide a number of benefits for manufacturers, and those who make the switch are seeing how simple, economic, and reliable this type of deployment can be. In this eBook, you’ll discover the top 10 reasons why Epicor customers are choosing to deploy their ERP in the cloud rather than on premises, including: • Economic benefits • Better use of IT resources • Greater security • Easier updates • Improved mobility and collaboration • Faster time to value Download the eBook to learn more about how cloud ERP from Epicor can help your manufacturing business.
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Epicor
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