home agent series

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Published By: Interactive Intelligence     Published Date: Feb 21, 2013
The economic pressures of the last three years have forced businesses to focus on cost reduction, often ahead of everything else. At the onset, the belt-tightening in the customer contact organization was viewed as temporary. Read on for more.
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home agent series, leveraging technologies, remote agents, interactive intelligence, data management, business technology, data center
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Home working is among the top three strategic priorities for many Fortune 500 companies. The home working business model continues to accelerate in customer contacts, mid and back office functions as well as across the enterprise.
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next generation, home agent series, fortune 500, interactive intelligence, business case for home working, back office functions, it management, data management, business technology
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
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case study review, customer service metrics, interactive intelligence, remote solutions, knowledge management, data management, business technology
    
Interactive Intelligence
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