resolution

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Published By: Adobe     Published Date: Feb 08, 2016
Download our guide, 10 New Year’s Resolutions for Email Marketers, to learn how you can transform your email campaigns in 2016.
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adobe, marketers, email, customer relationships, mobile email, business technology
    
Adobe
Published By: Riverbed     Published Date: Sep 05, 2014
If you work on a network operations team, you know how increasingly hard it is to understand and ensure application performance for your end users. You need visibility into areas where issues may occur – end-user devices, network and infrastructure – in order to identify and diagnose problems quickly and minimize downtime. But it hasn’t been easy to gain this level of visibility across the WAN or hybrid network without deploying additional probes, packet capture devices or remote site technicians. Blind spots are everywhere making it difficult to focus on managing and monitoring the applications that matter the most to your business. And when nearly 50% of a network’s traffic is web-based and it all looks the same to the network, identifying your important applications and staying ahead of their performance problem is more difficult than ever. That could mean inefficient troubleshooting, longer time to resolution, and an overall lack of application intelligence. Who wants that?
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application, network, performance, nirvana, visibility, infrastructure
    
Riverbed
Published By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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Microsoft
Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Dell EMC & Intel     Published Date: Sep 06, 2018
For organisations that aim to modernise their IT environments and limit operational risks that can incur costs, IDC recommends making data protection initiatives a top priority. Modernise data protection to cut IT costs and advance IT Transformation. Modern data protection enables organisations to shrink data backup and recovery windows , which means fewer security breaches and faster resolutions when they do happen. To truly transform IT, modernise your data center to increase IT efficiency and shed technical debt while protecting your bottom line. Drive IT Transformation and results with leading enterprise solutions from Dell EMC powered by Intel®.
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Dell EMC & Intel
Published By: Idera     Published Date: Sep 03, 2013
Corruption and other data integrity issues can be scary to deal with, but if you follow the advice and tips provided in this whitepaper, you will limit your exposure to corruption and always be able to take the quickest route to resolution with minimal or no data loss and minimal downtime. Just remember to stay calm and walk through the steps
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idera, sql, sql server, data validation processes, data integrity, corruption
    
Idera
Published By: CareCloud     Published Date: Oct 25, 2013
In this white paper, you'll learn about: • Gauging the success of your revenue cycle management processes • Uncovering factors that hurt your practice’s finances • Ensuring your practice is securing reimbursements in a timely manner • Identifying missed revenue opportunities • Finding areas where your practice could yield higher returns, and more.
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carecloud, metrics for practice, practice profitability, resolution rate, first-pass resolution rate, fprr, revenue cycle management, accurate patient demographics, accounts receivable, percentage of accounts receivable, net collection rate, metrics, patient metrics
    
CareCloud
Published By: CareCloud     Published Date: Jan 08, 2014
Learn How Medical Billing Companies Can Cut Costs and Boost Profits. In this free Medical Billing report you will learn: •How to improve first pass resolution rate •To ensure clients are paid contracted rates •How to manage documents more efficiently •Keys to optimize workflow and collections cycle •Better ways to manage data and reporting •Tips to go digital and more! Download this whitepaper to learn more!
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medical billing, medical practices, workflow, gross margin, carecloud
    
CareCloud
Published By: Dyn     Published Date: Oct 04, 2016
With nearly 80% of businesses experiencing four or more disruptions to their site each month, Aberdeen Group recently conducted a study to get to the root of today's internet performance challenges. Read the findings and discover how companies: Improve resolution times resulting from web outages - 65% of companies experience an hour or more to repair an internet related outage Increase customer satisfaction by 30% - A consistent, reliable and fast web experience is your key to happy, loyal customers Protect revenue - 60% of businesses record a minute of downtime resulting in a $1,000 loss in revenue Are your online services and sites built for resiliency or destined for the headlines? Get the report to find out how leading organizations are bucking the stats and implementing Internet Performance Management (IPM ) tools to boost time to resolution and improve site performance.
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performance management, website, internet, dns
    
Dyn
Published By: RelayHealth     Published Date: May 31, 2013
Join RelayHealth for a recorded Healthcare Finance News webinar, Accelerating Service-to-Payment Velocity. With all of the changes happening in healthcare today, some things do remain the same. Your two primary sources of cash are still patients and third-party payers. While patient financial responsibility is rapidly increasing, a large percentage of revenue still flows in via governmental payers and commercial health plans.
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accelerate payment, payment resolution, service-to-payment velocity, claims data, continuing education credit
    
RelayHealth
Published By: Larsen & Toubro Infotech(LTI)     Published Date: May 30, 2019
US Based leading multinational mass media conglomerate had high volume of actionable tickets open for resolution and other related challenges for which LTI helped in building an event correlation system to find out the Root Cause Analysis of multiple events and analyse number of tickets. This was achieved by leveraging Mosaic Decision platform for processing. Benefits i. 60% reduction in incidents ii. 40% Time saved Download full case study.
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Larsen & Toubro Infotech(LTI)
Published By: Larsen & Toubro Infotech(LTI)     Published Date: May 30, 2019
US Based leading multinational mass media conglomerate had high volume of actionable tickets open for resolution and other related challenges for which LTI helped in building an event correlation system to find out the Root Cause Analysis of multiple events and analyse number of tickets. This was achieved by leveraging Mosaic Decision platform for processing. Benefits i. 60% reduction in incidents ii. 40% Time saved Download full case study.
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Larsen & Toubro Infotech(LTI)
Published By: IBM     Published Date: Mar 31, 2014
5 to 10 minute Video of Glenn O' Donnell from Forrester talking to IBM General Manager Deepak Advani about the new era of Analytics emerging in the IT space to help IT Predict outages before they occur, find resolution to problems faster and optimize for performance.
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ibm, glenn o'donnell, deepak advani, it analytics, predict outages, optimize performance, problem solving, it management, data management
    
IBM
Published By: RelayHealth     Published Date: Jul 08, 2013
Helping you keep your finger on the pulse of the revenue cycle
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revcycle report, payer payment resolution, payment velocity, patient service, payer reimbursements, revenue cycle, relayanalytics pulse
    
RelayHealth
Published By: CDW     Published Date: Nov 05, 2013
A software audit can be either an internal process, executed by an in-house team or consultants, or it can be done externally, by the vendor. If done internally, the results are used by the organization to check what software is installed across the network, how the software is being used and how this usage compares with the entitlements owned by the organization. If you haven’t already been audited—get ready; it’s not a case of if, but when.
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cdw solutions, software audit, software publisher, end user license agreement, eula, asset management, conduct self-audits, desktop deployment, prepare for audits, internal audits, enterprise applications, enforced vendor audit, immediate resolution
    
CDW
Published By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
    
Oracle
Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
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citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management, measurement, roi
    
Citrix Online
Published By: BlackLine     Published Date: Aug 06, 2018
BlackLine Account Reconciliations drives financial close accuracy by automating and standardising the reconciliation process. Quickly import transactions and balances from any ERP and compare it to source data to ensure completeness and accuracy. Automatically identify differences and focus your attention on discrepancy research and resolution. Consolidate all comments and supporting documents in one centralised repository, and gain visibility into your reconciliation process. Eliminate the manual financial close process and work smarter with BlackLine’s automated account reconciliation system.
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BlackLine
Published By: BMC ESM     Published Date: Nov 06, 2009
BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video.
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bsm esm, dell it, automation, consolidation, configuration management
    
BMC ESM
Published By: BMC ESM     Published Date: Aug 20, 2009
What if you could predict disruptive IT events and automate their resolution — all before they disrupt your business?  Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Assurance from BMC Software.
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service assurance, bmc, it events, it automation, software demo, automate, it management
    
BMC ESM
Published By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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Genesys
Published By: ClickSoftware     Published Date: Sep 12, 2014
This report will take an in depth look at the 90 capital equipment manufacturers to better understand the key trends and challenges facing this industry vertical.
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delivering exceptional service, mission critical service, capital equipment manufacturers, customer service, resolution of service requests, software development, data management, business technology
    
ClickSoftware
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