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Published By: NICE inContact     Published Date: Sep 18, 2019
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers. Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return. More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
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NICE inContact
Published By: Resonate     Published Date: May 30, 2018
The seismic shift in consumer behavior has created the slow demise of many long-established, iconic brands. The woes of brick and mortar retail have become a daily news item, with store closures and financial downturns dominating the headlines. Though low cash and heavy debt play a significant role, many point to online retail as the culprit for this decline. Retail margins on average fell to 9% last year from 10.5% in 2012 and over that period ecommerce sales increased to 15.5% of total sales according to the Wall Street Journal. For most companies, this meant shifting towards online sales.
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Resonate
Published By: Motorola     Published Date: Feb 06, 2008
Read this case study to learn how Chief Technology Officer, Mrs. Suzanne Peck, has helped the Government of the District of Columbia undergo a significant technological transformation.
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motorola, motorola good, case study, d.c., district of columbia
    
Motorola
Published By: Tricentis     Published Date: Mar 13, 2018
In a case of “if you can’t measure it, you can’t manage it,” some software project failures occur because of a lack of traceability — that is, an incomplete record of documentation around software quality assurance efforts. The lack of traceability has a significant impact on QA testing effectiveness and meeting strategic goals. However, with optimal traceability, testing becomes more efficient and enables collaboration throughout the software development lifecycle, as well as between product owners and organization leaders.
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Tricentis
Published By: Computhink     Published Date: Dec 10, 2007
Like most law firms, Salter Feiber deals with vast amounts of documents, a significant portion of which needs to be kept for long periods of time. "We tried to keep the files closed during the last 12 months onsite," says Kim Chewning, Firm Administrator. "Everything else was sent to a third party for storage in a secure facility." However, as the archive grew, so did the storage cost.
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documents, document, document management, storage, law firm, lawyer, secure content management, customer service, spend management, minimal storage, minimize storage, cut storage costs, viewwise, viewise, computhink
    
Computhink
Published By: DocuSign     Published Date: Apr 12, 2017
This Sampler is a "show and tell" of how several companies are saving significant time and money with eSignatures as part of their Procurement processes. See how their teams are executing approval cycles faster by signing and sending documents digitally, from any device. 
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DocuSign
Published By: SAS     Published Date: Jun 26, 2019
From child welfare and public health to combating prescription abuse and improving education, analytics is improving government programs around the world. The articles in this e-book touch on several areas where analytics is making, or could make, a significant impact in the way governments operate. We’ve pulled together some of our favorite best practices that showcase the role analytics plays in better decision making.
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SAS
Published By: Beyond.com     Published Date: Nov 28, 2011
Learn how a smart niche recruitment strategy can effectively and affordably target the right candidates, and significantly reduce your cost per hire.
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niche recruitment, recruiting, recruitment, hire, hiring practices, qualified candidates, talent acquisition, talent sourcing, targeting, budget, strategy, applicant pool, career website, career network, online recruiting, hr professionals
    
Beyond.com
Published By: Cisco     Published Date: Dec 21, 2016
This study showed that as companies adopt cloud strategies for sourcing and building IT services, they are both expecting and achieving significant gains in business key performance indicators (KPIs) including revenue growth, strategic IT budget allocation, IT costs, quicker time to provision, and increased ability to meet SLAs. Further, our study showed that as businesses increased their orientation to cloud, these KPI benefits accelerated. IDC has identified five stages of cloud maturity: ad hoc, opportunistic, repeatable, managed, and optimized (in increasing maturity), and while there are immediate benefits from moving even from ad hoc to opportunistic, the benefits accrue and grow as you move up the adoption curve. Organizations studied are realizing $1.6 million in additional revenue and $1.2 million in reduced costs per cloud application.
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Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Cloud adoption is an expanding part of IT organizations’ strategies, and IT architects are growing more sophisticated in how they think about cloud; however, as of early 2015, relatively few organizations have truly advanced levels of cloud maturity. In IDC’s recent worldwide CloudView Survey, we discovered that nearly 60% of organizations are currently using or planning to implement some form of cloud — whether for a single project or their portfolio, for test/development environments, or to run mission-critical applications 24 x 7 — but only 25% have reached the level that IDC would call “mature”— that is, building repeatable, managed, or optimized cloud strategies. There is significant room for improvement.
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cloud, organization strategies, information technology
    
Cisco
Published By: Mimecast     Published Date: Nov 28, 2017
Does your organization have a plan for complying with the European Union’s General Data Protection Regulation (GDPR)? If email isn’t a part of that plan, you could face significant challenges, including severe financial penalties. Download now to get the facts about: • Why you can’t compromise when it comes to protection of email data • The challenges presented by Subject Area Requests • How noncompliance could cost your organization more than just money
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gdpr, email compliance, data protection, compliance
    
Mimecast
Published By: MobileIron     Published Date: Mar 21, 2017
In 2017, BlackBerry customers will face a major IT challenge — rebuilding their entire mobile security infrastructure when BlackBerry officially end-of-lifes its Good for Enterprise email app. Migrating to BlackBerry’s offering involves more than just rolling out a new app; it will require IT to spend significant time and resources to redefine policies, retrain IT and help desk staff, and re-enroll hundreds or even thousands of users in the new software.
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MobileIron
Published By: Limelight Networks     Published Date: Mar 02, 2018
Your online audience expects fast, flawless, secure experiences on any device in any location, every time. But whether you are delivering videos, your website, music, software or games, ensuring engaging online experiences from an increasing variety of devices around the world is a huge challenge. Content delivery networks (CDNs) can significantly improve the user experience of your online audiences. But not all CDNs deliver the same level of service. Dos and Don’ts of Evaluating and Deploying a CDN provides tips on how to determine what is most important to your organization and how to choose a CDN that meets your needs. Download this guide to learn: The four major performance factors that can affect user experience Why speed alone isn't an accurate measure of performance How a content audit can identify performance bottlenecks The role content storage can play in reducing costs and latency How to decide what features are most important to your business
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content delivery network, cdn, web performance, web acceleration, digital content delivery, ddos protection, ddos, web application security, mobile delivery, global content delivery, live streaming, video on demand, video delivery, ott content delivery
    
Limelight Networks
Published By: Limelight Networks     Published Date: Mar 02, 2018
Your online audience expects fast, flawless, secure experiences on any device in any location, every time. But whether you are delivering videos, your website, music, software or games, ensuring engaging online experiences from an increasing variety of devices around the world is a huge challenge. Content delivery networks (CDNs) can significantly improve the user experience of your online audiences. But not all CDNs deliver the same level of service. Dos and Don’ts of Evaluating and Deploying a CDN provides tips on how to determine what is most important to your organization and how to choose a CDN that meets your needs. Download this guide to learn: The four major performance factors that can affect user experience Why speed alone isn't an accurate measure of performance How a content audit can identify performance bottlenecks The role content storage can play in reducing costs and latency How to decide what features are most important to your business
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content delivery network, cdn, web performance, web acceleration, digital content delivery, ddos protection, ddos, web application security, mobile delivery, global content delivery, live streaming, video on demand, video delivery, ott content delivery
    
Limelight Networks
Published By: Limelight Networks     Published Date: Feb 21, 2018
Content delivery networks (CDNs) can significantly improve the user experience of your online audiences….but not all CDNs deliver the same level of service. Learn how to choose the right CDN for your business
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Limelight Networks
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
The network of yesterday is not the network that can take businesses into the future. As mission critical enterprise applications move to the cloud, wide area network (WAN) must adapt to become agile, flexible, and scale rapidly. Leading IT trends such as Internet of Things (IoT), Software as a Service (SaaS), cloud storage, enterprise mobility, emerging transport alternatives, and globalization increase the importance of how network assets are leveraged and how the network is conceptualized. The advantages of public and private data centers and cloud-based applications are significantly diminished if the network is slow, inflexible, and unpredictable. Erratic network performance with high latency, jitter and packet loss can significantly impact user adoption, satisfaction, and overall corporate productivity. As connectivity options continue to emerge, end users are no longer tethered to the office or to the localized applications and services that were trademarks of a primary or branc
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sd-wan, saas, cloud storage
    
VMware SD-WAN by VeloCloud
Published By: Intel     Published Date: May 15, 2017
This white paper describes the technologies used to develop this groundbreaking solution, designed to support next-generation video transcoding models while offering significant CapEx and OpEx saving.
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cost, flexibility, scalability, nfv, next-generation video, video transcoding
    
Intel
Published By: Wyng     Published Date: Jul 27, 2016
In May 2016, Offerpop commissioned Forrester Consulting to evaluate how marketers view the importance of UGC in building brand awareness and improving marketing and advertising campaigns. Forrester tested the hypothesis that marketers who inspire the creation and sharing of UGC and leverage it at each point of the customer life cycle see significant benefits.
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offerpop, marketing, marketing success, user-generated content, content strategy, forrester, ugc, brand awareness
    
Wyng
Published By: IBM     Published Date: Apr 27, 2017
It’s hard to grow your business if you can’t see what’s coming next. What will the demand be for a specific product or service and how should you adjust production? What revenue can be expected and from which channels? Where are the best areas to expand your business? Predictive analytics can provide the answers executives, analysts and business managers need to reduce costs, operate more efficiently and increase the bottom line. Join IBM SPSS and guest Mark Lack, Manager of Strategy Analytics and Business Intelligence with industrial products company Mueller Inc. for a look at how to decrease costs and improve your business’ profitability with predictive analytics. You’ll learn how Mueller extends the value of its Big Data environment by applying predictive techniques to accurately forecast sales, prevent fraud and reduce losses from damaged inventory, saving the company significant time and money.
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predictive analytics, fraud detection, increase revenue, decrease costs, customer retention, hr efficiency, advanced analytics
    
IBM
Published By: Amazon Web Services     Published Date: Apr 16, 2018
Since SAP introduced its in-memory database, SAP HANA, customers have significantly accelerated everything from their core business operations to big data analytics. But capitalizing on SAP HANA’s full potential requires computational power and memory capacity beyond the capabilities of many existing data center platforms. To ensure that deployments in the AWS Cloud could meet the most stringent SAP HANA demands, AWS collaborated with SAP and Intel to deliver the Amazon EC2 X1 and X1e instances, part of the Amazon EC2 Memory-Optimized instance family. With four Intel® Xeon® E7 8880 v3 processors (which can power 128 virtual CPUs), X1 offers more memory than any other SAP-certified cloud native instance available today.
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Amazon Web Services
Published By: Cielo     Published Date: Nov 05, 2018
Drastic changes in the healthcare industry as a whole, including issues like new technologies and shifting reimbursement policies, require employees who can think critically and adapt quickly. These issues create a significant challenge — and opportunity — for industry leaders.
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Cielo
Published By: Oracle + Dyn     Published Date: Jun 27, 2017
"DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: • Advanced traffic steering from failover to GSLB capabilities • Rapid record propagation time • Secondary DNS support • Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now! "
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Oracle + Dyn
Published By: Oracle + Dyn     Published Date: Jun 29, 2017
DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: Advanced traffic steering from failover to GSLB capabilities Rapid record propagation time Secondary DNS support Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now!
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Oracle + Dyn
Published By: Rosetta Stone     Published Date: Nov 02, 2017
Technology plays an increasingly significant role in how we help language students develop the skills they need to be successful in today's competitive, global workplace. The benefits of integrating technology into the classroom can be seen throughout the learning experience.
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Rosetta Stone
Published By: LockLizard     Published Date: Dec 09, 2008
NetMasterClass, as with all advanced elearning providers, have to be able to offer their training courses at any time with total availability – across the Internet.  NetMasterClass have made a significant investment in the development of proprietary training methods and techniques and have already experienced having their IPR stolen and made publicly available.
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locklizard, netmasterclass, elearning, security, drm, return on investment, elearning security, protect, online training, elearning, intellectual property theft
    
LockLizard
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