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Show Me the Money! How Life in the ITIL Fast Lane Can Deliver Success

White Paper Published By: Numara Software
Numara Software
Published:  Dec 09, 2009
Type:  White Paper
Length:  9 pages

In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. That means C-Level executives can now see the progress of their IT investments and place a value against that investment in terms of the number of service desk incidents, how quickly they were fixed, and the number of transactions that went unfulfilled.



Tags : 
numara, itil, pink elephant, automation, consulting, slas, sla